Category Archives: Decorating

How to Host Elegant Private Parties at Your Inn

Wondering how to host elegant private parties at your inn?  All types of private parties may be hosted at your inn, depending upon your inn’s location, accommodations, amenities, and space.  Another factor in determining which types of parties to host can be the number of rooms or areas (indoor and outdoor) that you have to offer your party guests. 

It is important to specify on your website and in your marketing materials the square footage of each space as well as the number of guests you can comfortably accommodate. Indicate if there are handicap-accessible areas for your guests.  Also specify your policies on catering and access to your kitchen. Do you want to cater the events yourself or do you have a “preferred list of vendors” that you work with?

Rental rates depend upon the time of year, the type of event, and the length of their visit.  It is important to NOT specify prices IF you want to give yourself some flexibility when it comes to pricing.  Some types of parties are more expensive to host than others.  Also, some guests can be “harder to please” than others.

Let’s talk about parties that typically take place during the day time.  This could include the following:

Baby showers: Have you thought of hosting baby showers for expectant parents?

Tea parties: Do you have a tea room or host afternoon tea parties for your guests?

Wedding showers: Even if you do not host actual weddings, could you host wedding showers for soon-to-be-married couples?

 

Parties that typically could take place both day time and night time:

Book signings: Do you have famous local authors interested in you hosting their private book signing party?

Family reunion celebrations: Is your inn located in a centrally convenient place for families from several popular areas to meet?

Fundraisers: Do you host parties for non-profit organizations raising money for good causes?

Graduation parties: Are you located in a city known for its local colleges and universities?

 

Now, let’s focus on parties that typically take place during the evening.  They include:

Dinner parties: What organizations (profit and nonprofit) would potentially be interested in you hosting their dinner party?

Formal dances: Perhaps your local Historical Society or Chambers of Commerce would like you to host a formal dance?

Murder mystery parties:  Even if you have not hosted them before, what about arranging for a murder mystery party at your inn?

Wedding receptions:  Do you host weddings and/or receptions?  

 

Have a different checklist of items, depending upon the type of party:

Beverages: is this an event that typically serves alcohol?; do you have a license to sell alcohol or do you allow guests to bring their own libations?; non-alcoholic beverages include: punch, juice, non-alcoholic fruity drinks (a.k.a. “mocktails”), soda, tea, and water

Date and time options: list available dates and times for each type of event (this is why you must keep a very organized calendar)

Decorations: of course the decorations will depend not only on the type of gathering you are hosting, but also if it has a particular theme; you may have some decorations that you can buy to regularly display (such as a lacy antique baby buggy as baby shower decor for every baby shower you host)

Flowers: consider coordinating all of your floral arrangement requests with one particular florist (so in exchange they give you a discount for your exclusive business)

Food: if you are catering, offer a variety of menu choices for each type of party; consider accommodating particular dietary needs or preferences of your group (such as gluten-free, low cholesterol, low sugar, non-dairy, vegan, vegetarian, etc.)

Location: specify the places on your property that will be reserved strictly for the party guests for each party type you host as well as how many people each place can accommodate  

Music: provide a list of music (either a selection of live performers or recordings of musicians) that guests have the option of hearing; the music you play at a baby shower will be different than the music played at a wedding reception

Party events and games: fundraising parties may feature an auction whereas baby showers may have a variety of fun games for the expectant parents

Pictures: if possible, take lots of pictures of the event to share with the people who arranged for the event to take place at your inn; always ask permission before sharing photos of guests attending private parties at your inn with the public (through your website, blog, social media, or in photo collections for potential clients to see)

Price: of course you should make a profit from hosting private parties; think about potential costs associated with different events (including the cleaning and not being able to use the inn for other events at that time)

It helps, but it is not a requirement to have a professional wedding or party planner on your staff.  You may want to work out an arrangement with a local wedding or party planner to handle all of the planning details given your specific list of requirements (including costs, caterers, etc.).  In addition to renting out rooms, you can make a pretty profit hosting events (even when you have to give a percentage to a professional party planner who manages all the details for you). 

Image by Marcus Berg of Unique Angles Photography

How To Add Bed and Breakfast Pillows That Impress


unique-angles-photography-bedroom-flowers-fireplace

Bed and breakfast pillows can enhance your inn’s decor and impress your guests.  It is possible to completely change the look and feel of a room just by adding or changing its pillows. What was once drab and ho-hum can now become colorful and inviting.

Of course, there are no official rules for displaying pillows.  If decorating is challenging, find a friend who is great at adding style and have him or her take a tour of the rooms your inn. Then ask for personalized advice and talk pillows! For more inspiration, look in the following places.

Look at Home Decorating Magazines:

  • Architectural Digest
  • Better Homes and Gardens
  • Country Home
  • Country Living
  • Elle Decor
  • House Beautiful
  • Metropolitan Home
  • Real Simple
  • Romantic Homes
  • This Old House
  • Traditional Home
  • Veranda

Watch Home Decorating TV Channels:

Visit Bed and Breakfast Websites Listing Award Winners:

Pillows have all different looks, such as:

  • abstract
  • casual
  • classic
  • delicate
  • earthy
  • eye-catching
  • fashionable
  • hand-woven
  • luxurious
  • original
  • playful
  • soft
  • textural
  • traditional
  • ultra-modern
  • whimsical

Pillows can be made from a variety of materials, including:

  • chenille
  • corduroy
  • cotton
  • faux fur
  • linen
  • outdoor fabric
  • silk
  • suede
  • tapestry
  • velvet
  • wool

Details can be added to pillows, like:

  • applique pillows
  • beads
  • embroidered pillows
  • fabric on fabric pillows
  • flocked pillows
  • hand-painted pillows
  • flange pillows
  • fringe trim pillows
  • piping and cording
  • ruffles

Pillow Pointers:

  • Use an odd number of pillows on beds, couches, and other furniture
  • Decorate with a variety of shapes and colors of pillows to add more interest
  • Make pillows for your bed out of the same material as a chair in the room
  • Contrast differed textured pillows such as silk and linen
  • Relate pillows (in the same room) to each other by the same palette or style
  • Feel free to add seasonal or holiday pillows depending upon the time of the year

One additional place is to look for decorative bed and breakfast pillows is on Pinterest.  I will give you the link to my Bed and Breakfast Blogging Pinterest board called B&B Pillows. Some of the Pinterest pins even show how to DIY pillows.  Happy bed and breakfast pillow decorating!

Image by Marcus Berg of Unique Angles Photography

Bed and Breakfasts Named After Queen Anne


Unique Angles The Courtyard at Lake Lucerne

We feature seven bed and breakfasts named after Queen Anne.  The Queen Anne style in Britain refers to either the English Baroque architectural style approximately of the reign of Queen Anne (reigned 1702–1714), or a revived form that was popular in the last quarter of the 19th century and the early decades of the 20th century (known as Queen Anne revival).

In the United States, the so-called “Queen Anne style” is loosely used of a wide range of picturesque buildings with “free Renaissance” details rather than of a specific style in its own right. “Queen Anne” is broadly applied to architecture, furniture and decorative arts of the period 1880 to 1910.

Distinctive features of American Queen Anne style (rooted in the English style) can include:

  • an asymmetrical façade
  • dominant front-facing gable, often cantilevered out beyond the plane of the wall below
  • overhanging eaves
  • round, square, or polygonal tower(s)
  • shaped and Dutch gables
  • a porch covering part or all of the front facade, including the primary entrance area
  • a second-story porch or balconies
  • pedimented porches (a low gable, typically triangular with ahorizontal cornice and raking cornices)
  • differing wall textures (such as patterned wood shingles shaped into varying designs, including resembling fish scales, terra cotta tiles, relief panels, or wooden shingles over brickwork, etc.)
  • dentils (any of a series of closely spaced, small, rectangular blocks, used especially in classical architecture )
  • classical columns
  • spindle work
  • oriel and bay windows
  • horizontal bands of leaded windows
  • monumental chimneys
  • painted railing with support balusters
  • wooden or slate roofs
  • wraparound front porch
  • front gardens often had wooden fences

Now that we know what they typically look like, the following bed and breakfast inns, found in the United States, are all named Queen Anne:

Queen Anne B&B Inn in Denver, ColoradoBuilt in 1879 and 1886, the Queen Anne was originally occupied by the Tabor family. The doors were opened to the public in 1987, when the Queen Anne became the first urban bed and breakfast in Denver.

Queen Anne B&B and Spa in Fredricksburg, Texas: Built in 1904, the elegant Queen Anne is truly the grande dame of Victorian architecture.

Queen Anne Guest House in Galena, Illinois: Their Victorian Queen Anne style B & B is situated 4 blocks from Main Street where the historic shops and restaurants of Galena begin.  The Queen Anne has been featured in many books, including America’s Painted Ladies.

Queen Anne Hotel in San Francisco, CaliforniaThis jewel of Victorian architecture has 48 elegant rooms & suites and features a lovely Parlor and Library with English & American antique furnishings, crackling fireplaces, chandeliers, and vibrant works of art.

Reagan’s Queen Anne B&B in Hannibal, Missouri: “Write your own story” when you stay in Mark Twain’s boyhood hometown of Hanibal while enjoying their graceful Painted Lady and Victorian jewel. Find gracious hospitality and comfortable elegance in their restored lumberman’s masterpiece, featuring original magnificently carved ornate woodwork, brass lighting fixtures, and stained glass windows.

The Queen Anne Bed and Breakfast in Natchitoches, Louisiana: At almost 100 years old, The Queen Anne continues to define elegance while offering excellent location in this unique city, combining American history with French sophistication.

The Queen Anne House Bed and Breakfast in Harrison, Arkansas: The Queen Anne House is an elegantly restored two story Victorian Home nestled in the beautiful Ozark Mountains, only blocks from the historic town square of Harrison Arkansas.  Enjoy their gingerbread trim, stained glass windows, Infinity spa hot tub, claw foot tubs and showers, beautiful gardens, a large wrap around front porch with rockers, an enclosed glass solarium, a beautifully ornate fireplace, and period antiques.

Several bed and breakfast inns were built using the Queen Anne architectural style.  These bed and breakfasts thought it important enough to include that in their bed and breakfast name.  What is the architectural style of your bed and breakfast and is that included in your bed and breakfast name?  Feel free to leave a comment below.

Image by Marcus Berg of Unique Angles Photography

Bed and Breakfasts Named After Animals


Unique Angles moose antlers on the wall

Bed and breakfasts named after animals are easy to remember and can attract new guests. There is almost always a story behind the name.  If you are ever a guest at any of these inns, the innkeepers would most likely be happy to tell you how their name was chosen.

The following list of forty bed and breakfasts is just a small sampling of the many wonderful inns named after animals.  Animal lovers may be attracted to being a guest at these inns. Innkeepers choosing a bed and breakfast name for their inn can be inspired by these creative names.

In alphabetical order, here is the list of names along with their location in the United States:

Baby Quail Inn: Sedona, Arizona

Bird-In-Hand Village Inn and Suites: Bird in Hand, Pennsylvania

Black Dolphin Inn: New Smyrna Beach, Florida

Black Sheep Inn and Spa: Hammondsport, New York

Blue Buffalo Bed and Breakfast: Austin, Texas

Butterfly Hollow Bed and Breakfast: Gordonsville, Tennessee

Cheshire Cat Inn: Santa Barbara, California

Cinnamon Bear Creekside Inn: Sonoma, California

Dove Nest Bed and Breakfast: St. Joseph, Michigan

Dragonfly Ranch: Kona, Hawaii

Fox and Hound Bed and Breakfast: New Hope, Pennsylvania

Gilded Swan Bed and Breakfast: Ashtabula, Ohio

Grey Hare Inn: Traverse City, Michigan

Hummingbird Inn Bed and Breakfast: Reeds Spring, Missouri

Kangaroo House B&B on Orcas Island: Eastsound, Washington

Lion and the Rose Bed and Breakfast: Asheville, North Carolina

Meandering Moose Lodging: Talkeetna, Alaska

Mountain Horse Farm B&B and Spa: Naples, New York

Muley Twist Inn: Teasdale, Utah

Otter Creek Inn: Eau Claire, Wisconsin

Pheasant Run Farm Bed and Breakfast: Lancaster, Pennsylvania

Red Elephant Inn Bed and Breakfast: North Conway, New Hampshire

Sandy Salmon Bed and Breakfast Lodge: Brightwood, Oregon

Seal Cove Inn: Moss Beach, California

Sleeping Bulldog Bed and Breakfast: Seattle, Washington

Sparrow Hill Inn: Monroe, Georgia

Sun and Cricket Bed and Breakfast: Gibsonia, Pennsylvania

Swamp Rabbit Inn: Greenville, South Carolina

The Blushing Oyster Bed and Breakfast: Yarmouth Port, Massachusetts

The Bobcat Inn: Sante Fe, New Mexico

The Chicken Coop Bed ‘n Breakfast: Crawford, Georgia

The Flying Frog Bed and Breakfast: Franklin, Indiana

The Honking Goose Inn: Amsterdam, Ohio

The Mermaid and the Alligator: Key West, Florida

The Owl’s Perch: Robbinsville, North Carolina

The Peaceful Pelican: Palacios, Texas

The Scranton Seahorse Inn: Madison, Connecticut

The Whale Walk Inn and Spa: Eastham, Massachusetts

The Whimsical Pig Bed and Breakfast at Wolf Creek: Copley, Ohio

Yellow Turtle Inn: New Windsor, Maryland

 

Observations about some of these animal names:

  • Names include colors: black, blue, grey, red, and yellow.
  • Names include movies: “Cheshire Cat Inn” and “Fox and Hound B&B”
  • Describe a quality about their particular animal: gilded, meandering, sleeping, blushing, flying, honking, peaceful, and whimsical.
  • Describe where the animal is: butterfly hollow, dove nest, dragonfly ranch, seal cove, sparrow hill, chicken coop, owl’s perch, swamp rabbit, and whale walk.
  • Have two contrasting concepts: “Lion and Rose”, “Sun and Cricket”, and “Mermaid and Alligator.”

If you are thinking about naming your bed and breakfast after an animal, you could make the name fun like “The Whimsical Pig.”  Unusual color names like “Blue Buffalo” and “Red Elephant” will be easier for your guests to remember.  Innkeepers, make sure you like the name because you will be saying it again and again!

Image by Marcus Berg of Unique Angles Photography

Early Inn at the Grove in Rocky Mount, VA


Early Inn at the Grove B&B Outside

The Early Inn at the Grove in Rocky Mount, Virginia offers luxurious accommodations for its guests.  The house, known as “the Grove” to all of the locals, was built and finished in 1854. There have been 3 families that have resided in this house until it was purchased in December of 2013 with the intent to turn it into a bed and breakfast.

The house is a Greek Revival Style house. It rests on 10 plus acres full of beautiful trees including ancient oaks, some of which were planted by the second owner in 1900.

Innkeeper Keri Jackson loves welcoming guests to this delightful inn.  Famous guests who have stayed at the Early Inn include comedienne Paula Poundstone and The Bacon Brothers band (and Keri did serve bacon to Kevin Bacon)!

Early Inn Innkeeper Keri

The Early Inn offers five elegantly decorated rooms:

Early Inn General Early Suite

General Early Suite

At one time, Jubal Early slept here.  He had his Law office at the foot of the property.  The General Early Suite celebrates the confederate soldier who served as a general.  His sister was married to the first wife of the original owner of the house.  Decorated in browns and burgundy, this room has a private connecting bathroom with shower.  The only downstairs bedroom. Be first in line for coffee and stay in the General’s suite. This is a very cozy, comfortable room.

 

Early Inn Wanderlust Room

The Wanderlust Room

 

Luxuriously decorated, you will feel pampered during your stay here in this room. Decorated in grays and blues, this room looks out over into the side yard.  The beautiful landscape will keep you wanting to stay forever.  The new King mattress, Comphy bedding and blankets, bluetooth radios and your own climate controlled ceiling fan will leave you feeling pampered and refreshed.

 

Early Inn Harvester Suite

The Harvester Suite

This room, decorated with the colors of a harvest, remind you of fall.  The oranges and browns bring you a peacefulness and such a sense of tranquility that you will not want to leave.  This room has 2 Queen beds. The view out the window not only shows you the walkway from a time back in history, you can actually see the Harvester Performance Center doors.  Definitely within walking distance, you will be able to walk right over to see a show.

 

Early Inn Magnolia Suite

The Magnolia Suite

 

When you think of romance, think of Magnolias and ruffles.  This room is beautiful!  With original floral wallpaper from the 1980’s, you feel like you have taken a walk back into a simpler time.  You will not need to leave your room.  The bathroom hosts a soaking tub as well as a double shower.  The King size bed boasts comfort and beauty. You will definitely want to try out this room.

 

Early Inn Conspiracy Suite

The Conspiracy Suite

Was it a conspiracy?  If you want to know, check into this room and settle in with a copy of previous owner Keister Greer’s book, “The Moonshine Conspiracy Trial of 1935.”  This room gives you spectacular views of the front and side yards.  Decorated in blues and browns, this room hosts a connected bathroom with a shower.  This room has a king size bed, two chairs and a small table.  Individual temperature controls along with a ceiling fan ensure that you are comfortable at all times.

 

My husband and I loved our stay at Early Inn at the Grove in Rocky Mount, Virginia. This historic estate has maintained all of its charm yet is equipped with modern day technology including free Wi-Fi for its guests and flat screen televisions in each of their five bedrooms.

Whether you want to get married inside the inn (perhaps in their elegant library) or outside (near the large tent with its own dance floor), the Early Inn hosts weddings. The Early Inn also host private parties such as luncheons for class reunions, baby showers, and anniversaries.

While Innkeeper Keri Jackson was attending Floydfest, we enjoyed her delicious French Toast casserole. Nacasha took care of us during our stay.  She has a friendly, easygoing personality and she makes guests feel right at home.  Guests rave about Keri’s hospitality and so much more on TripAdvisor.

The town of Rocky Mount offers antiques, artwork, and awesome entertainment at the Harvester (which is right across the street from the inn). We recommend that guests also visit the nearby Kupkakery Bakery & Kafe as well as the relaxing Vintage Spa.

We look forward to coming again soon to the Early Inn at the Grove in Rocky Mount, Virginia.  Would you like your inn featured in this blog?  Please contact Kristi Dement of Bed and Breakfast Blogging.

Easy Ways to Better Understand Your Guests’ Lifestyles

LawnChairs-01Logo

Understand your guests’ lifestyles to satisfy their unique needs.  The more information you know about your potential guests, the better you are able to target your marketing messages and offer attractive hospitality services.

There is no point in trying to be everything to everyone.  It is rarely possible to satisfy all customers in the same way.  When you know what your potential guests’ values and what motivates them, you are better able to attract them.

Lifestyles are ways of living based on motivations, needs, and wants:

  • Activities: actions pursued for pleasure or relaxation
  • Attitudes: feelings about people, things, or situations
  • Beliefs: trust, faith, or confidence in someone or something
  • Interests: curiosity, attention, or concerns about something
  • Opinions: judgments or ways of thinking about something
  • Values: important and lasting ideals

These lifestyle factors can explain why your audience buys the products and services they do.  There is power in knowing how your prospects make their buying decisions.

How you package and promote your services is a key component of your marketing strategy.  Put together a list of different guest personas you want to attract that is based on what is in your local area, your unique talents, and your amenities.

First, ask yourself these three questions:

What is in my local area? This could be anything from college campuses, to concert venues, to national parks, to business conferences.  Once you know what is in your local area, you can better understand your potential guests’ lifestyles.

What are my unique talents?  If you are an official tour guide (local trail and/or hiking tours), a party planner (excellent anniversary parties), a massage therapist (with a spa on site), a vegetarian-only chef (cooking for vegetarians and vegans), then you have a better idea of the lifestyles’ of the guests you want to attract.

What amenities do I provide my guests?  This could be anything from game rooms, to gardens, to hot tubs, to luxurious linens, to indoor and/or outdoor pools, to tea rooms.  Understand what amenities you have that are attractive to potential guests.

Then segment your customers into different personas.  For example:

These are easy ways to better understand your guests’ lifestyles.  Then you can promote your place of hospitality (bed and breakfast, inn, resort, restaurant, etc.) on your website and through social media.

Kristi Dement at Bed and Breakfast Blogging can help you attract more guests.  Click here to contact me and/or feel free to comment below on what you do to attract more guests.

Image by Marcus Berg of Unique Angles Photography

Behind the Scenes Secrets to Disney Hospitality Magic

Here are some behind the scenes secrets to Disney hospitality magicDisney Company focuses on giving their customers a memorable guest experience that exceeds their expectations by paying attention to details. Hospitality providers know that exceeded expectations leads to returning guests as well as word-of-mouth guest referrals.

Hospitality providers should always analyze the experience from the guest’s perspective.  Disney defines “guestology” as the art and science of knowing and understanding their customers. More commonly known as “market research.”

Disney’s theme is “We create happiness [their mission] by providing the finest in entertainment [how their mission is accomplished] for people of all ages everywhere [for whom].”  Disney set four criteria standards (in order of priority) which outline the the actions necessary to accomplish their service theme:

  • Safety (they look out for the welfare and peace of mind of their guests)
  • Courtesy (they require that every guest be treated like a very important person)
  • Show (they must offer seamless and exceptional entertainment for guests)
  • Efficiency (they strive for smooth operation and prioritize their standards)

Epcot Theme Park - Walt Disney World Resort 2016 China Park

With the magic of service, Disney recognizes that the most important judges are your customers.  Therefore, it is extremely important to know and understand your customers.  Demographics are factual knowledge about your guests including who they are, where they are from, and how much they spend.  Psychographics seek to better understand guests’ mental states–their needs, wants, expectations, and emotions.

Disney, as a company, watches what people do in their theme parks, resorts, and stores to find out how they can make it more enjoyable for them.  They use methods like surveys, comment cards, guest observations, and mystery shoppers as well as read guest letters and emails.

Disney studies guest usage and visitation patterns.  Knowledge developed from guests is used to create and improve all elements of the quality service cycle.  According to Disney, it is crucial to gather information at a variety of points during a guest’s experience.

With the magic of the cast [what they call their staff], Disney understands that you never get a second chance to make a first impression.  Disney trains their cast in universal procedures and behaviors, with performance tips, and guidelines for guest service.

  • Make eye contact and smile: start and end every guest contact and communication with direct eye contact and a sincere smile
  • Greet and welcome each and every guest: extend the appropriate greeting to each and every guest with whom you come into contact, make guests feel welcome by providing a special differentiated greeting in each area
  • Seek out guest contact: it is the responsibility of every cast member to seek out guests who need help or assistance (such as listening to your guests’ needs, answering questions, and offering assistance)
  • Provide immediate service recovery: it is the responsibility of all cast members to attempt, to the best of their abilities, to immediately resolve a guest service failure before it becomes a guest service problem; always find the answer for the guest and/or find another cast member who can help the guest
  • Display appropriate body language at all times: it is the responsibility of every cast member to display approachable body language when “on stage” (visible to guests):  be attentive, clean cut, have good posture, and appropriate facial expression
  • Preserve the “magical” guest experience: always focus on the positive rather than the rules and regulations; talking about personal or job-related problems in front of guests is unacceptable
  • Thank each and every guest: extend to every guest a sincere thank you at the conclusion of every transaction and give an expression of appreciation as he or she leaves  your area

Epcot Theme Park - Walt Disney World Resort Scandinavian Village

With the magic of setting, Disney wanted his cast to pull off fantasy without losing sight of reality.  It was important to him that others find their fantasy believable.

Whether companies know it or not, all organizations build messages to their customers into the settings in which they operate.  The setting communicates the quality of the person’s products and services that customers can expect as well as the price they are willing to pay.

Setting must be designed and managed effectively to effectively communicate and deliver service to customers.  Setting is not restricted to physical properties, but extends to reservation systems, cleanliness, comfort, and so on.  Setting components include:

  • Architectural design
  • Color
  • Directional design on carpet
  • Focal points and directional signs
  • Landscaping
  • Lighting
  • Music and ambient noise
  • Signage
  • Smell
  • Taste
  • Texture of the floor surface
  • Touch/tactile experiences

Walt Disney’s motto was, “If you can dream it, you can do it.”  “Imagineering” was his term for the blending of creative imagination and technical know-how.  Disney has the following ten setting principles:

  • Know your audience: have a firm understanding of who will be using your setting
  • Wear your guest’s shoes: evaluate your setting from the customer’s perspective by experiencing it as a customer
  • Organize the flow of people and ideas: think of the setting as a story and tell that story in a sequenced, organized way; build the same order and logic in the design of customer movement
  • Create a visual magnet: Disney uses visual landmarks (like Cinderella’s Castle) to orient and attract customers
  • Communicate with visual literacy: use the languages of color, shape, and form to communicate through setting
  • Avoid overloads: do not bombard customers with data; let them choose the information when they want it
  • Tell one story at a time: create one setting for each big idea; avoid the confusion of mixing multiple stories into a single setting
  • Avoid contradictions: every detail and every setting should support and further your organizational identity and vision
  • For every ounce of treatment, provide a ton of treat: give your customers the highest value by building an interactive setting that gives them the opportunity to exercise all of their senses
  • Keeping it up: never get complacent and always maintain your setting; keep it clean, protect it from damage, and repair wear and tear

Epcot Theme Park - Walt Disney World Resort Morroccan Area

What does your setting tell your customers?  What they see is as important as what they don’t see.  Setting not only creates an impression, but it can guide guests through service experiences.  Appeal to all five senses: sight (ex: colors), sounds (ex: music), smell (ex: popcorn), touch (ex: water fountains), and taste (ex: changing menus).

The Disney cast must keep onstage [anywhere they are visible to guests] and backstage [not seen by guests] separate.  Did you know that Disney employees can go underneath the park to get from one area of the part to another? That is why you will never see a Disney character travel through a section of the theme park unrelated to their character.

Like the Biltmore Estate in Asheville, North Carolina, Disney offers behind-the-scenes tours.  Thus, the setting should support and enhance the guest experience and deliver quality service.

Important to Walt Disney was that he provide superior service and hospitality.  That meant hiring and training his “cast” to treat the guests with utmost respect.  Walt also paid attention to the details of setting.

Walt Disney and his brother Roy’s legacy lives on to this day.  Today, Walt Disney World Magic Kingdom in Orlando, Florida has an average of 53,000 visitors each day and is the #1 most-visited theme park in the world.

The Disney empire also includes include Disneyland; EPCOT; Animal Kingdom; Disney television, radio, and movies; and Disney merchandise sold in Disney stores and at Disney theme park locations.  Thus, Disney hospitality magic is alive and well.

January Holidays B&B Inns

Celebrating January holidays at B&B inns can attract more hospitality business.  Both big and small,  there are special holidays throughout the year.  Some holidays are officially observed (like Thanksgiving) while others are just for fun (like April Fool’s Day).

January Holidays at B&B Inns

Image by Marcus Berg of Unique Angles Photography

Depending upon where you are in the United States, the month of January can be really cold yet beautiful.  It is a time for reflecting on and making decisions to improve your overall life.  It can also be about honoring those who have made a great impact on the world like Dr. Martin Luther King, Jr.

 

January Holidays

Jan. 1 New Years Day

Keywords: Happy New Year, New Year’s Day, January 1st, 1st Day of the Year

Themes: fresh start, new you, resolutions, commitments, goals, dreams

Example: New Years Eve Special

Cobblestone Bed and Breakfast of Birchwood, Wisconsin celebrated the New Year with champagne, hors d’oeuvres, noise makers, and hats.  That sounds very festive!

Example: New Years Eve Dinner or New Years Eve Package

Each New Years Eve, Orchard Inn of Asheville, North Carolina hosts a decadent 7-course dinner. The night begins with hors d’oeuvres at 7 pm and then dinner at 8 pm. Then guests raise a glass to the New Year with a complimentary glass of French champagne. 

Guests who chose their New Years Eve package (for the 2015-2016 calendar change) received 2-nights accommodation, breakfast each morning and dinner on New Years Eve as well as a choice of dinner on December 30th or January 1st.

 

January Holidays at B&B Inns

St. Augustine Foot Soldiers Monument in St. Augustine, Florida

Jan. 18 Martin Luther King Day

Keywords: MLK Day, Martin Luther King Day, Civil Rights Leader

Themes: freedom, respect, equal rights, unity, peace

Example: Carriage Way Bed and Breakfast of St. Augustine, Florida is promoting FREE admission into Castillo de San Marcos Fort on Monday, January 18, to honor the memory of where Dr. King himself walked.

Example: Morehead Manor Bed and Breakfast of Durham, North Carolina, named by Black Enterprise magazine as the number one black-owned bed and breakfast in America, promotes their local area’s Annual MLK-Black History Month Parade.

Promote your bed and breakfast by celebrating more holidays throughout the year.  Have the appropriate decor (such as New Years’ noise makers) to make your inn more festive.  Consider hosting a dinner or encouraging your guests to attend local events (such a parades) in your area.

Become known for celebrating amazing holiday festivities (like these January holidays at B&B inns) throughout the year. This attracts visitors to come again to experience your hosting of another holiday.

3 Chocolate Bed and Breakfasts

If you have never heard of 3 chocolate bed and breakfasts, these 3 American B&B’s (from New Mexico, Texas, and Maine) have the word “chocolate” somewhere in their name.  They sound so delicious, that it is “sweet” to feature them!

Chocolate-Bed-and-Breakfast

Located in Corrales, New Mexico, their serene mountain location does not let on that they are near the two largest cities in their state: Albequerque and Rio Rancho.  With four lovely Southwestern-decorated bedrooms, guests of the Chocolate Turtle Bed and Breakfast all receive fresh flowers and, of course, chocolate turtles!  Their hot chocolate is also complimentary.

Chocolate-Bed-and-Breakfast

The Chocolate Turtle Bed and Breakfast can provide intimate ceremonies and memorable receptions for up to 50 people at their beautiful, unique New Mexico wedding location.  If your wedding is too large for this B&B, they suggest reserving the Chocolate Turtle for your special guests coming from out of town. The Turtle will provide a fantastic venue for family members who don’t get to see each other very often to gather, catch up, and relax during your wedding weekend.

Chocolate-Bed-and-Breakfast

Loaded with Hill Country charm hosting complimentary chilled Champagne from the famous local Beckard Vineyards and fresh fruit and pastries as well as scrumptious chocolate treats left on their King size bed with luxurious linens, Chocolate Diamond Bed and Breakfast is one of the more popular B&B’s in the heart of Fredericksburg, Texas!

Chocolate-Bed-and-Breakfast

Guests get this 1930’s Bungalow style cottage all to themselves to celebrate their special occasion while enjoying a romantic evening sitting in the new jacuzzi hot tub.  Ultimate elegance within walking distance to Main Street. This charming cottage with it’s own private hot tub is to die for!

Chocolate-Bed-and-Breakfast

This peaceful inn, named Chocolate Chip Bed and Breakfast, is located on six acres with a scenic pond in Lamoine, Maine.  The original house was built in 1850, but in 2011 this B&B was renovated and it expanded. A full gourmet breakfast is served each morning in Breakfast room or in our Library. Books and board games are for all their guests to enjoy. Sunny porch with plenty of rockers and adirondack chairs to relax with a book and cup of coffee.

Chocolate-Bed-and-Breakfast

All four rooms, at the Chocolate Chip Bed and Breakfast, have private bathrooms with shower, thermostats in rooms for radiant heat in floors, cable TV and wifi. Guests savor delicious home-baked cookies each evening, along with turndown service. They are within walking distance to Lamoine Beach and Lamoine State Park.

Guests do not have to love chocolate to want to visit these three inns: Chocolate Turtle Bed and Breakfast, Chocolate Diamond Bed and Breakfast, and Chocolate Chip Bed and Breakfast.  However, if you are a chocolate lover, consider it a bonus!

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