Tag Archives: advice

How To Create Remarkable Holiday and Seasonal Packages

I am presenting a Professional Association of Innkeepers International (PAII) webinar called “Creating Holiday and Seasonal B&B Packages” on Wednesday September 20, 2017 at 2 pm EST.  Attendees will hear examples from actual holiday and seasonal packages currently (or previously offered) at B&B inns.  

You will learn WHY you should offer holiday and seasonal B&B packages to your guests.  Hint: it has to do with repeat visits throughout the year AND adding an additional stream of revenue to your business.  

Discover why it is important to customize your own packages.  Take your local area into account as well as the interests of the types of guests you host.  Your packages can also relate to a specific culture, your inn’s history, your inn or city’s name, and your guest room themes.

We will discuss the disclaimers you may want to add to set clear guidelines and manage expectations.  I will discuss key issues that matter to your bottom line.  

Your inn can celebrate many seasons and holidays, including:

  • Fall
  • Halloween
  • Veteran’s Day
  • Thanksgiving
  • Winter
  • December Holidays
  • New Years Eve
  • Groundhog Day
  • Valentine’s Day
  • St. Patrick’s Day
  • Spring
  • Easter
  • Mother’s Day
  • Memorial Day
  • Summer
  • Father’s Day
  • Independence Day
  • Labor Day

I give specific examples of real bed and breakfast packages that relate to the seasons and to holidays.  I state that the best way to learn more about the packages is to click on their respective website links.  For those of you who would like my list of links as well as my list of potential disclaimers you may want to add to your packages, please contact me and I will email you that information.

I do share which season of the year has the least amount of packages during its months.  This is a great opportunity to stand out by being the inn that offers a package for only during those few months.  

You may email me any questions you have after watching my presentation.  I am happy to provide specific, practical advice about how you can maximize packages at your inn.  I will insert the link to watch the webinar right here

Bed and Breakfast Blogging helps places of hospitality grow their business through strategic online marketing which includes blogging, social media, and email marketing.  The bottom line is that we can improve your bottom line!  

Image by Marcus Berg of Unique Angles Photography

Fantastic Fill in the Blanks on Social Media

 

Fantastic-Fill-In-The-Blanks-on-Social-Media

Fantastic fill in the blanks for social media can definitely attract more traffic to your website.  People love to use their imagination and share it with others online.

Do you remember Mad Libs? Those books filled with one-page stories filled with blanks that invited you to insert your own keywords? They were  invented in 1953 by Leonard Stern and Roger Price, who published the first Mad Libs book themselves in 1958.  It turns out that  these guys were ahead of their time in recognizing the power of the ‘blank’.

Fill in the blanks can prompt people to think about activities they would like to do and places they would love to visit.  For example, Disney posted, “If I could spend a day with a Disney character, I would choose _______.”

This is a great way to encourage creative responses as well as to promote engagement with your posts and tweets.  The blanks are essentially ‘platforms’ for people to share their creativity.

  • My favorite way to relax after a long hard day is to _______.
  • _______ always makes me feel inspired.
  • The best afternoon snack of all time is _______.
  • My favorite board game is _______.

These types of posts often garner fun and short comments, which then encourage your audience to react and interact.  Share a great photo and a good fill-in-the-blank sentence to inspire your audience to engage with you and your brand.

Twitter Fill in the Blank at bandbblogging Spring

Image by Marcus Berg of Unique Angles Photography

Fill-in-the-blank posts feel incomplete until they’re engaged with. People love filling in blanks, and the most effective fill-in-the-blank posts are the ones that let fans share their ideas.

Make fill-in-the-blank posts and tweets relevant to your fans and the space you’re working in to see the best results.

Use fill-in-the-blank posts as a two-pronged engagement tactic: interact with your online community and get to know them better for future marketing campaigns.

Use the post tactic in conjunction with a specific event, such as a holiday.

Fill in the blank contests are great as they have the potential to actually get people thinking. The contest consists of a sentence of paragraph, and your fans are asked to add their own unique perspective by, obviously, filling in the blanks.

Fill-in-the-blanks are similar to questions.  They are simple and create engagement.  Some samples of these are:

  • My favorite social media site is _______________.
  • I’ve lived in ___________cities in my life.
  • I laugh every time I think about ______.

Have fun with these, but one piece of advice is to be careful that you don’t leave the blank too open ended for a potentially bad response. Be careful what you make a fill in the blank because people can turn it ugly.  That is what happened when the German grocery chain posted this:

“I became an ALDI-lover when I tasted _______ for the first time.”

Tweet out a straightforward question that’s easy to answer.  When questions are short and simple, it’s easy for followers to respond because they don’t need to spend a lot of time thinking about their answer or trying to fit a longer reply into 140 characters (or fewer if there is a hashtag).

Fill-in-the-blank tweets get your followers thinking and challenge to them to show their creative side. The key to making fill-in-the-blank tweets work for your company is to relate them to your followers’ interests.  Then you will have success!

7 LinkedIn Groups for Innkeepers

LinkedIn-Groups-For-Innkeepers

LinkedIn Groups for Innkeepers can be a helpful way to get support and advice from other bed and breakfasts and others in the hospitality industry.  LinkedIn operates the world’s largest professional network on the Internet with more than 400 million members in over 200 countries and territories.  All LinkedIn groups are private and those open to membership must request to join the group.

Upon acceptance, each group has their own rules for what its members are allowed to post.  If the group’s profile and rules state that no links whatsoever should be posted, its members must abide by that. If you would rather find and join a group with a less stringent view of links, then simply look for a different group.

Group members are not obligated to post anything.  They can just read what other members have posted.  However, many social media experts advise that newcomers introduce themselves to their group. Not only does this let the group know about their new members, but the group will likely reach out to welcome its new members.

Things inn-keeping groups share with each other include hospitality-related articles, online marketing tips, questions for inn-keeping best practices, and much more! A great way to learn information is to ask questions from your group.

The following is a list of just some of the LinkedIn groups innkeepers may want to join:

Bed and Breakfast Business has over 900 members. “Bed and Breakfast group is a group for BnB owners who want to collaborate and communicate with other BnB owners about their business, best practices, tips, etc…”

Bed and Breakfast and Guest House Owners has over 2,000 members.  “Have you ever wondered how you can make 6 figures…from just 4 rooms? Want to know how to get raving fans coming back again and again?…If you’re a bed and breakfast owner, small hotel owner, guest house owner, then join our group and let’s share and help each other.”

Bed and Breakfast Inns has over 400 members.  “BedBreakfastTraveler.com’s goal with the Bed and Breakfast Inns group is to foster partnership, networking, and collaboration among the innkeeping industry. Through sharing of information, resources, and advice, the collective standards and profitability of the group shall increase.”

Bed and Breakfast Innkeepers has over 3,700 members.  “This group page is for Bed&Breakfast Owners across the Globe. Finding your niche as a B&B Owner and making it a success. Sharing what is your unique about your B&B, it’s amenities in what you offer and why you know that an experience at your B&B will be well remembered, and one that ensures your guest will return time and time again.”

B&B Owners Association has over 950 members.  “The B&B Owners Association has 3 main purposes:  1) To provide an independent, stable and well funded Internet marketing organization for the accommodation & hospitality sectors.  2) To ensure cost effective & comprehensive Internet marketing for its members and a effective global promotional vehicle on which to promote their businesses.  3) To ensure the public and Internet user have an easy to use and easy to find accommodation resource.”

Innkeepers has around 2,500 members.  “Bed and Breakfast Business Owners worldwide are welcome to network and share on this Group, whether you are an established Bed and Breakfast business or you want to own and run a bed and breakfast business.”

Just Bed and Breakfast Network has around 250 members.  “Justbedandbreakfast.net is the fastest growing worldwide bed and breakfasts directory offering the most complete list of unique properties from historic inns and guest houses to cabins and farm stays. View bed and breakfast descriptions, photos, reviews, and more.”

At the top of the LinkedIn page under “Interests” click “Groups” and this allows searching for these group titles or using other keywords.  Underneath the search box it will list any groups of which you are currently a member.  Underneath that, users can even create their own LinkedIn group should they desire to do so.  They can focus their membership on a specific geographical area or direct the discussion to a specific topic of interest.

Kristi Dement of Bed and Breakfast Blogging may start her own LinkedIn group.  If I did, what kind of topics would you like to see covered?  Please feel free to share a comment below or use my contact form to notify me directly.

Also, if you are a member of one of these LinkedIn groups (or a different LinkedIn group related to hospitality) and think it beneficial for other innkeepers to join, please tell us the name of your group and what you like about it.  I read all my comments and respond when appropriate.  Thank you!

Image by Marcus Berg of Unique Angles Photography

Katie Couric: The Best Advice I Ever Got

The Best Advice I Ever Got: Lessons from Extraordinary Lives by Katie Couric is full of practical information for people from all walks of life. Each chapter features a famous person who gives us a sneak peak into what they have learned from their own experiences. At the end of this post is a YouTube video of Katie talking about how she wrote the book and which celebrities contributed their stories.

Comedian and Actor George Lopez: “If you quit, you’ll never find out what could have happened.”

Celebrity Chef and Restaurateur Mario Batali: “As you cook up your own life, never let anyone else’s recipe for success intimidate you…”

Emmy Award-Winning Television and Radio Host Larry King: “Learn how to listen.  You don’t learn anything when you are talking.”

Emmy Award-Winning Television Broadcaster, Journalist, and Co-Host of Good Morning America Robin Roberts: “Be patient and persistent.  Life is not so much about what you accomplish as what you overcome.”

Professional Football Player Drew Brees: “What is meant to be will happen for me, and all I should concern myself with is the things I can control.”

Figure-skating Champion Michelle Kwan: “Your finest moments in life aren’t necessarily those in which you finish first but, instead, the times when you know you simply gave your best–when you did it heart and soul, and held nothing back.”

Co-founder of Twitter Biz Stone: “Think about what is valuable before thinking about what is profitable and know that there’s compound interest in helping others–start early!”

Professional Psychologist, Bestselling Author, and Television Host “Dr. Phil” McGraw: “Instead of ignoring these dreams and hoping you can get around to them later on, you have to be committed to developing an action plan, to creating a “life script” with measurable goals, and to building a core of supporters around you to keep you going in the right direction.”

Grammy Award-Winning Artist, Musician, Entrepreneur, Actress, and Activist Alicia Keys: “When you make a decision because you really love what you’re doing, because you’re really passionate about it, believe in it, and because you’d do it no matter what the outcome–that’s when you become most successful.”

Bestselling Cookbook Author and Television Host Ina Garten: “You can’t figure out what you want to do from the sidelines.  You need to jump into the pond and splash around to see what the water feels like.  You might like that pond or it might lead to another pond, but you need to figure it out in the pond.”

Sixty-sixth United States Secretary of State and Stanford University Professor Condoleeza Rice: “The point is that life is full of surprises and serendipity.  Being open to unexpected turns in the road is an important part of success.  If you try to plan every step, you may miss those wonderful twists and turns.”

Four-Star General and Sixty-Fifth United States Secretary of State Colin Powell: “So it doesn’t matter where you start in life but where you finish and, along the way, whether you do something that you love and enjoy doing.  Never settle for anything less than what you love doing and do well.”

Olympic Speed Skater Apolo Ohno: “It’s not really about the destination, but about what it took to get you there.”

Taking Larry King’s advice to learn how to listen, identify at least 3 people who have achieved success and ask them to share their thoughts.  Possible questions could be:

  • What was your greatest challenge?
  • What are you most proud of?
  • What do you know now that you wish you could have known earlier in life?
  • Was there anyone who mentored you?
  • How did you become so successful?
  • Is there anything you wish you could have done differently?
  • What are you most excited about for your future?

Essentially, informally interview them (much like Katie Couric interviewed these people) to gain more insight.  If the person you are interviewing knows you well, they will be able to relate this to your goals.

While we each need to do something that aligns with our own personal interests, passions, and goals; we can benefit by the wisdom and experience of the successful people around us.  In addition, we should all be open to sharing the lessons we have learned with those who come to us for advice.

Affiliate Disclaimer: The link to the book is an affiliate link. If you click and make a purchase I will earn a commission from Amazon.  I only recommend what I know and love.

Here is a YouTube video of Katie Couric talking about how she wrote this book!

Everybody Writes: Story Rules

everybody-writes

Ann Handley, author of Everybody Writes: Your Go-to Guide to Creating Ridiculously Good Contentexplains some rules of story writing.  I will show how her advice can be applied to bed and breakfast story writing.

Ann’s Compelling Story Rules:

  • Must be true (always be truthful)
  • Must be human (do not have to pretend to be perfect)
  • Must be specific enough to be believable (avoid talking in generalities)
  • Must be universal enough to be relevant (must be relate-able)
  • Must be original (not commonplace)
  • Must be stories only you can tell (unique)
  • Must serve the customer (beneficial to them)
  • Must tell a bigger story aligned with a larger mission (ex: relationship building)

Ann’s Business Questions To Answer:

  • What is unique about our business? (what makes YOU different than other B&B’s)
  • What is interesting about how our business was founded? (share your story)
  • What is special about the founder? (unique background)
  • What problem does our company try to solve? (ex: add enjoyment, reduce stress)
  • What inspired our business? (such as a person or mission)
  • What AHA! moments has our company had? (major lightbulbs)
  • How has our business evolved? (process of changes)
  • How do we feel about our business, our customers, and ourselves? (state goals)
  • What’s an unobvious way to tell our story? (be creative)
  • What do we consider normal that other folks would think is cool? (stories from guests)
  • How will our company make a difference? (ex: eco-friendly)
  • What sets you apart? (ex: personal touch)
  • Why should your company matter to me? (what is in it for them?)

Your brand voice is simply an expression of your company’s personality and point of view.  Your unique voice comes from knowing who you are and who you are not.  The key is to be authentic (or true to) your own unique personality and innkeeping style as well as feature WHY people should stay at YOUR bed and breakfast inn versus a local competitor.

Affiliate Disclaimer: The link to her book is an affiliate link. If you click and make a purchase I will earn a commission from Amazon.  I only recommend what I know and love.

Image by Marcus Berg of Unique Angles Photography

25 Ways To Write Creative Blog Posts

If you are reading this, then I assume you are looking to be CREATIVE (and definitely not boring) when you write a blog post.  This way you will have plenty of admiring fans! 25 ways to write CREATIVE blog posts:

1. ADVICE You have unique advice that only you can offer to your readers.  Once you understand who your audience is, then you can write like you are writing to a friend.  They will feel like they know you and you will develop a huge following.

2. CAUSE– Why not rally your readers behind a cause you support?  Let them know what you are doing to make a difference and how they can help. Give a call to action. Seriously, don’t leave that out.

3. COMMUNITY Your community could be defined by your local area or it could be people who share a common interest or goal.  Reach out to “your peeps” and connect with them!

4. COMPARISON Take two things and compare them.  Whether you compare two breakfast foods or two fun activities, the fun is in comparing and contrasting them. This could be educational, entertaining, or funny as well. Speaking of…

5. EDUCATIONAL– People like learning about things.  That is one reason why search engines are so popular.  Tell them something that not everyone knows, but you know because you are an expert at it.  Everyone is an expert at something.  Blog about what you know best.

6. ENTERTAINING Everyone likes to laugh and have fun.  You could blog about entertainment that is coming to your community whether it is a music concert, sporting event, or theatrical production. Be sure to make it “entertaining” to read!  Since blogging is writing that is typically less formal than say a report, let your personality shine in the post.

7. EVENTS People like finding out about events–ones that will happen and ones that already happened.  If you have the “inside scoop” on the latest, you can “tell all” in your blog!

8. FAQ This common acronym is short for “frequently asked questions.”  Many websites have an FAQ page on them.  Blog about commonly asked questions.  Blog answers to familiar questions so you can refer your readers to when they ask them.  Saves you time in the process!

9. FAMILY Some of your best material can come from your family members and others with whom you are close. As long as you make it generic enough that you don’t single out any one person or you know they won’t mind your sharing it, go ahead.  You know you want to!

10. GUIDE A guide-type blog post could be a collection of tips about a specific topic. While similar to advice blog posts, they are different in that these tips can be applied by a variety of different people–not advice for one type of problem.  Example: Simple Tips to Get Clients To Pay on Time, Quick Ways to Find Just What You Want Online, etc.

11. HYPOTHETICAL Ask your readers what they would do in a hypothetical situation. Maybe answer that question as well. These types of blog posts tend to get a lot of comments because people like to imagine, “What if….?” Sometimes I imagine, “What if I win a ton of money in the lottery and get to quit my day job?!”  I kind of have to buy a lottery ticket first. Oh well.

12. INSPIRATIONAL Share something motivational with your readers.  Help them connect to you in a powerful way through your telling of someone overcoming a challenge and beating the odds.  Maybe that someone who overcame something big is you.  Don’t be afraid to share since it could encourage someone else!

13. INSTRUCTIONAL or “HOW TO” Give instructions on how to do something that others want to know how to do, and suddenly you have a captive large audience.  You can be creative with your titles of these posts as well. Two examples: How To Teach Your Dog Fun New Tricks, How To Make Delicious Homemade Ice Cream, How To Make a Memorable Family Scrapbook, etc.

14. INTERVIEW If you don’t have any famous celebrities you happen to know (most of us are in this boat), then you could always interview a person notable for what they do. A person who is accomplished in a career or sport or another area of life.  If you interview a person who has an inspiring story and then you have an “inspirational interview“! Wow, two different ways to write a blog post combined! You are an overachiever!

15. LISTS People love lists.  Examples: 10 Ways You Can Change Your Spouse, 20 Best Party Appetizers, Top 40 Bestselling Books About Fitness, etc.  You get the idea and they will too!

16. MEMORIES Often, we like to recall fond memories or retell funny situations.  We may even want to remember how we overcame a trauma for the sake of helping another person who finds themselves in the same emergency. When you blog about a memory, be sure to create a vivid picture in their minds of all the important details of your experience.

17. NEWS Did you know that sometimes bloggers are the first to break a news story? There have been cases where a blogger has gotten in trouble for sharing some kinds of sensitive information.  Keep your day job and don’t blog about company trade secrets. Another word of advice is to keep your love life private so no one tries to sue you for disclosing personal details.  However, if you are in attendance at an exclusive event that you have permission to be blogging about, then by all means SHARE!

18. OPINIONS If you loving sharing your opinions, then blogging is right up your alley!  As long as you are tactful and the topic is appropriate, it is alright to share what you think. You don’t have to have all positive comments from your readers.  In fact, it makes it more interesting when some of your readers do not agree with you.  Usually readers who do agree with you, will come to your defense when you are criticized by others.

19. PHOTOS If you took a great picture or want to share several incredible pictures, then you may want to have a photo blog post.  When your text is all about what is in your photo(s), then you have a photo blog post.  Whether your pictures are of smiling people, grand buildings, gorgeous nature, or something entirely different, there are others who would love to learn about how you managed to capture the photos and the techniques you used in getting it to look the way it does.

20. PREDICTIONS It is common at the end of the year (or the beginning of the new year) for people to come up with their predictions about some topic.  Examples: The Future of Technology, 10 Social Media Predictions, What is To Come in American Education, etc. Similar to the hypothetical “what if” posts, these are your thoughts as to what will come about in the next year (or whatever time frame you select) concerning a particular topic. Inquiring minds want to know!

21. PROBLEMS Life would not be nearly as exciting if there were no glitches.  Inevitably, snags come along.  You spill chocolate ice cream on your brand new white dress shirt.  You get a ticket for speeding on your way to work early one morning.  Your problem post could be written to be a funny look at everyday life or it could be a solution post in which you address how to solve a particular problem with a specific idea, product, or service. People are always looking for solutions!

22. QUIZZES Some people love taking quizzes for fun.  Why not write a blog post that is a quiz about something interesting?  Examples: 15 Questions to Discover the Vacation of Your Dreams, How Well Do You Know Yourself?, etc.  The point is to make your quiz blog post appealing enough to your audience, so that they want to take it.

23. REVIEW Everybody loves reading reviews.  You could blog a book review, a restaurant critique, or a movie screening.  Reviews help other people who, for example, were thinking about reading the same book, dining at the same restaurant, or watching the same movie; decide if they want to based on your review.  When you write a review blog post, you have the power to influence your readers to take action or avoid it.  Don’t let the power go to your head!

24. SECRETS This could mean quick shortcuts, little known facts, or juicy details.  Like news posts, people like finding out things they would not normally know had they not read your blog.  Same cautions apply!

25. STORIES People love reading fascinating stories.  A story blog post captures the attention of your audience yet is brief enough to be the length of a blog post. Stories with important lessons for your readers earn you loyal readers.

Try one (or a combination of several) of these types of blog posts the next time you write! Don’t be afraid to get CREATIVE.  Most importantly, enjoy the process that blogging requires.  It always helps me to visualize my readers reading this.  Will they think this is funny?  Does that tell them everything they need to know?  etc.  Feel free to share your CREATIVE blog post ideas or to ask me a question related to this post.

Assumptions Can Be Wrong

assumptions-can-be-wrong

Your bed and breakfast guests usually have questions. Be careful to understand their frame of reference when they ask a question. Assumptions can be wrong!

While I was a young student at Michigan State University, I lived in an international dorm. For those of you who don’t know, Michigan State is located in East Lansing, Michigan. One of the reasons I chose to attend the university was that I lived only two hours away in a town called Holland, Michigan.

When an international student asked me what I was going to do over the weekend, I replied, “Go home to Holland.” She looked shocked and asked with a puzzled look, “Only for the weekend?” I had failed to take into account that she was thinking of Holland, Netherlands. Actually, the Netherlands is the country my great-grandmother and her family came from when they relocated to Holland, Michigan.

We laughed when we both understood we were talking about two completely different parts of the world. I wrongly assumed that since we were both currently living in the state of Michigan, that she would have heard of my local Michigan town called Holland!

Often when recommending places your guests can visit and things they can do in your area, please remember my advice to never make assumptions. You may decide to offer print directions to your guests (to places like a local restaurant or attraction) so that they can take it with them should they not have a GPS with them.

You could even have an FAQ (frequently asked questions) page on your website with links to various places you suggest that they visit.  You could organize the recommended places by categories such as restaurants, museums, parks, and so on.  This helps your guests plan for their stay at your bed and breakfast and you can easily refer them to your website if they are calling or e-mailing you the question.  I recommend offering free brochures to local destinations to your guests while they visit in person.

Have you ever had a funny mix-up like mine with your bed and breakfast guests?  I would love to hear about it!

 

Image by Marcus Berg of Unique Angles Photography

Why Bed and Breakfasts are Better Than Hotels

bb-better-than-hotel

Staying at a bed and breakfast can be better than staying at a hotel. Your B&B could be located in a restored old home or even a mansion with antique furnishings.  Your gardens may be lush and offer comfortable seating, and your rooms range from cozy to luxurious. Staying in your B&B can be a really unique travel experience and not one to be missed. Here are the top 10 benefits you can emphasize to your bed and breakfast guests.

  1. Their bed and breakfast is included.  While this may seem obvious, it’s actually a wonderful amenity in terms of convenience and cost savings. B&B’s offer anything from a continental spread to a hot gourmet meal. As a special touch, you can even bring guests their breakfast in bed.
  2. You can give them the privacy and peace and quiet they desire.  As a B&B, you can be more exclusive with fewer guests. You often have guests looking for a place to spend a quiet weekend.
  3. They’ll get more personal service.  With fewer guests than a hotel, you can give your guests a much more personal experience. Wanting guests to return, you are invested in making sure you have a great stay.
  4. Your bed and breakfast may be located in a less traveled area.  Unlike hotels, your B&B could be located off the beaten path. This provides your guests with a great opportunity to see less traveled parts of your community that they would otherwise miss.
  5. It is the perfect romantic getaway.  In fact, B&B’s have become so popular for couples that you may cater to this romantic angle, offering special romantic packages. These may include events planned ahead or excursions that are included in their stay.
  6. Your bed and breakfast is more secure.  At a B&B, there are fewer people coming and going. With less going on, as a B&B owner, you can keep a much better eye on their property than a typical hotel staff can on a hotel.
  7. Your guests can get a taste of the local culture and style.  Your B&B has its own character. Even better, you have lots of advice for your guests concerning the best things to do and see in the local area.
  8. You can offer extra activities.  You may be one of the many B&B’s that offer additional recreational activities in your regular packages. Depending on the location, your guests may be able to enjoy biking, hiking, canoeing, golfing, or skiing.
  9. Your guests will encounter unexpected luxuries.  B&B’s tend to offer all those extra special touches that can make your guests’ stay pampering and luxurious. Luxury bed linens and bathrobes, organic food, and locally roasted coffee are only some of the many perks that you may offer. You may even stock snacks and drinks in the common areas and rooms in case your guests get hungry.
  10. You provide a great value.  Although B&B rooms tend to be priced higher than hotels, usually your place offers a better value overall than hotel rooms. More amenities are included such as free phone calls and Internet, you get much better service, and the experience tends to be much more unique than an average hotel stay.

So, as the bed and breakfast owner, be sure to emphasize (on your website, blog, and your other marketing) the unique benefits that guests will receive when they stay at your bed and breakfast and why staying with you will give them a better experience than if they were to go to a local hotel.  You can focus on how your B&B gives that extra special personal touch.

 

Image by Marcus Berg of Unique Angles Photography

BBB Accreditation Standards

BBB Logo

Do you know what BBB accreditation means to your bed and breakfast?  Better Business Bureau Accreditation is an honor – and not every business is eligible. Businesses that meet their high standards are invited to join BBB. Businesses deemed to meet Accreditation Standards are presented to the BBB’s Board for review and acceptance as a BBB Accredited Business.

BBB ensures that high standards for trust are set and maintained. They exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. BBB provides educational information and expert advice that is free of charge and easily accessible.

BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

1. Build Trust
Establish and maintain a positive track record in the marketplace.

2. Advertise Honestly
Adhere to established standards of advertising and selling.

3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

5. Honor Promises
Abide by all written agreements and verbal representations.

6. Be Responsive
Address marketplace disputes quickly, professionally, and in
good faith.

7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their
information.

8. Embody Integrity
Approach all business dealings, marketplace transactions and
commitments with integrity.

Each bed and breakfast, whether BBB accredited or not, has a rating. The BBB letter grade is based on BBB file information about the business. In some cases, your grade may be lowered if the BBB does not have sufficient information about your bed and breakfast despite their requests for the information.

BBB assigns letter grades from A+ (highest) to F (lowest). In some cases, BBB will not grade your business (indicated by an NR, or “No Rating”) for reasons that include insufficient information about a business or ongoing review/update of your business’ file.

BBB Business Reviews generally explain the most significant factors that raised or lowered a business’ grade.  BBB grades are not a guarantee of a business’ reliability or performance, and BBB recommends that consumers consider a business’ grade in addition to all other available information about the business grading elements.

BBB grades are based on information in BBB files with respect to the following factors:

1. Business’ complaint history with BBB.

2. Type of business.

3. Time in business.

4. Background information on business in BBB files.

5. Failure to honor commitments to BBB.

6. Licensing and government actions known to BBB.

7. Advertising issues known to BBB.

Bed and breakfast owners, if you are unsure if you have a BBB grade, look up your own name in the BBB directory to see what your file says.  If there are any unresolved complaints, you can contact your local BBB to resolve any issues.  It is best to be on good terms with the BBB.  People do consider a business’ BBB grade.  You can apply for membership by contacting the nearest BBB location if you are not already a member.

 

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