Tag Archives: amenities

Shatter the Disastrous Myths About Bed and Breakfasts

It is time to shatter the disastrous myths about bed and breakfasts. There are a handful of reporters recently who have published stories that seem to be more about their own awkward hang-ups than about having real issues with where they stayed. Also, most of their disappointments could have been prevented through simple actions like looking at the accommodations’ website and reading guest reviews before their booking rooms.

Most bed and breakfasts are NOT about staying at grandma’s house with doilies. While some bed and breakfasts are located in historic mansions, that does not mean they have thin walls, squeaky bed frames, and creaky floors. Many of those inns have been painstakingly returned to their original glory with added insulation (if needed), restored or new furniture, and repaired or refinished flooring.

99% of bed and breakfasts offer private, connected bathrooms for their guests to use. Bed and breakfasts with good websites always show pictures of their guest rooms and bathrooms and even specify which amenities come with each of their rooms. Hotels are not the only ones with private balconies, sitting areas, gardens, pools, restaurants, and gift shops. There are plenty of inns offering these same luxuries.

Bed and breakfasts are always unique. Every inn is different and offers its own special personality and experiences. Guests choose bed and breakfasts based on its location, style, local attractions, and personal preferences. Bed and breakfast inns can come in a wide variety of types to choose from, including:

  • scenic mountain bed and breakfasts
  • modern boutique inns
  • bed and breakfast farms
  • pet-friendly inns
  • B&B retreats for authors or artists
  • bed and breakfasts on the water
  • environmentally friendly inns
  • bed and breakfasts in secluded locations
  • kid-friendly inns

There is a reason why they are called bed and breakfasts. Hotels often offer “continental” breakfasts that leave much to be desired. Innkeepers often have culinary training as well as a natural talent and passion for cooking. Many bed and breakfasts accommodate guests on restricted diets.

Preferably while booking your room, be sure to indicate any food allergies or dietary guidelines. Whether you are on a gluten-free, dairy-free, low cholesterol, reduced fat, no sugar added, vegan, or vegetarian diet, bed and breakfast chefs can make something you will enjoy eating that does not compromise those standards.

You do NOT have to have conversations with other guests if you feel like keeping to yourself. There is no “dreaded obligation” to have small talk with strangers. At breakfast time, many inns offer tables for two or even in-room dining. It is less common for there to be one common breakfast table for all the guests to sit at. This is a win-win for shy and outgoing guests as well as perky and not-so-perky guests. You can seek interaction or keep to yourself. It is completely up to you!

Innkeepers want to provide their guests with the best hospitality experience possible. Bed and breakfast staff do not try to “hover” over their guests. They remain attentive (they are there if you need them) yet not intrusive (they give you space and privacy). They respect their guests’ wishes for peace and quiet. Some places offer private entrances, separate cottages or guest houses.

Bed and breakfasts are a great value. They offer free breakfast, free parking, and complimentary refreshments. Most offer free wireless internet and some have free DVD libraries and even provide free streaming video services like Netflix. Hotels charge extra for these things. There is no such thing as “free room service” at hotels.

If you like impersonal and stuffy hotel chains, then maybe bed and breakfast inns are not for you. However, many of you (if you have not already) will visit a bed and breakfast inn and never go back to staying at hotels!  

Owners and innkeepers, are you looking to improve your online marketing results?  Want to educate potential guests about what makes your inn more appealing than your local competition? Bed and breakfast blogging offers professional services including blogging, e-mail marketing, social media, and reputation management.  Don’t have time or don’t know where to start? Contact Kristi today for a free consultation!

Image by Marcus Berg of Unique Angles Photography

Do You Know What Makes Your Inn Stand Out?

What makes your inn stand out? Does it have a great view like the picture above?  It is critical to know what makes your bed and breakfast different from the others in your area. What types of guests do you attract?  What kinds of guests do you want to attract?  

Be sure to promote your unique features to potential guests on your website, on social media, in blog posts, and in the directories you are listed in.  Are you the #1 rated bed and breakfast in your area?  Have you won a bed and breakfast recipe contest?  Are you one of the sponsors of an upcoming local event?

There are many things that you are already doing or could start doing that could attract the right kind of guests you are looking for.  It may have to do with what is in your local area, what types of amenities your B&B has, the policies upon which you run your business, or your attentive concierge services and warm hospitality.  

Here is a list of ways to stand out:

  • Beach or waterfront property?  Ask your guests to share their photos online. Alternatively, ask the public to share their best pictures of relaxing in the sun to enter a photo contest to win a gift certificate to stay at your inn.
  • Eco-friendly bed and breakfasts can have a page on their website devoted to their environmentally safe practices and awards.
  • Game rooms?  With their permission, share photos of guests playing your games (ex: air hockey, chess, horseshoes, Scrabble, etc.).
  • Gift shop? Offer guests attractive items to purchase with your logo on them (such as decorative soaps, coffee mugs, aprons, and maybe even your own cookbook) so they are reminded of your inn every time they see or use the items.
  • Gourmet breakfasts so delicious they prompt guests to write great reviews about your inn.  Ask those who rave about your food to post on online review.
  • Handicap-accessible inns can show their ramps, bathrooms, ground floor rooms, and (if applicable) their elevators.  With guest permission, share pictures of trained guide dogs who have visited your inn.
  • Historical inn and/or unique antiques? Share photos and stories of the original family members that lived at your historic inn.  Share photos of the gorgeous antiques safely displayed throughout your inn.
  • Kid friendly?  Show pictures of rooms or suites that are suitable for families.  Write blog posts about local family attractions.  
  • Library? Attract more guests by sharing pictures of your library and by featuring a local author who will be speaking at an event (in or around) your bed and breakfast.
  • Luxurious amenities (such as a pool, hot tub, or spa) should be featured on your website and in your social media.
  • Mountain inns can share photos of majestic views as well as promote local activities such as hiking, skiing, and zip-lining.  
  • Mysteries? If you host murder mysteries, share pictures of your event (such as your guests dressed in costumes) on your website, blog, and social media.  
  • Packages? Feature tickets to popular local attractions (such as a theater or amusement park) and/or gift certificates to local fine dining restaurants .
  • Patriotic bed and breakfasts can display their country’s flag and offer a discount to those on active military duty and to veterans.
  • Pet-friendly bed and breakfasts can show pictures of pets at their property and take about their pet policies (including where pets are allowed to go).
  • Restaurant? Bed and breakfast inns with their own restaurant can feature photos of seasonal events (like Thanksgiving Day) as well as social events (like private parties). Regularly blog about popular signature dishes or feature the chefs and write about their culinary training and experience.
  • Retreats hosted at your inn?  Notify the media.  This is especially important if the person speaking at the retreat is famous or notable in their field.
  • Settings that are breathtaking, peaceful, and gorgeous should be shown in pictures to attract more guests.
  • Tea time? Whether you have a dedicated tea room open to the public or specific tea times only for your guests, promote tea time with pictures of your tea table settings and food as well as guest events like social hours or book clubs.  
  • Vegan or vegetarian bed and breakfasts can show pictures of delicious, hearty looking meals that are (surprisingly) within those diet restrictions.
  • Weddings at your inn?  Display pictures of places where the ceremony and reception can be held on the property.  With permission, share pictures of happy couples and of related events like vow renewals and elopements.  
  • Wine tastings? Whether you own the winery or offer a package for your guests to tour local wineries, describe the experiences that guests will have as well as share photos (with permission) of guests touring vineyards.  If transportation is provided during tours, be sure to mention that as well.  
  • Yoga is a great way for your guests to become stronger and more relaxed.  If you regularly offer yoga on site to your guests, be sure to share that on your website, in blog posts, and in photos on your social media.

Share your excellent ratings, reviews, and status.  This is not the time to be modest since your inn is your livelihood.  Link to your Trip Advisor rating, share guest reviews, and proudly put on your website if you belong to Select Registry, a bed and breakfast association, and other elite groups.  

No time or desire to manage your online marketing? Please contact Kristi Dement of Bed and Breakfast Blogging.  We can put a plan in place that will make your inn stand out!

Image by Marcus Berg of Unique Angles Photography

Bed and Breakfast Indoor Fun (Outside of the Bed)

Wonder what to do at a bed and breakfast (outside of the bed)? While getting extra rest (and more affection) can be incredible, there is other bed and breakfast indoor fun to experience.  I also will highlight some of the benefits of having fun.

Bed and breakfast inns may offer luxurious indoor amenities and places such as:

  • Gift shop
  • Hot tub
  • Libraries
  • Pool
  • Pool table
  • Restaurant
  • Sauna
  • Screening room 
  • Spa

Innkeepers often have common rooms for B&B guests that include the following:

  • Artwork on display
  • Board games
  • Books
  • Decks of cards
  • Magazines
  • Movies
  • Music 
  • Newspapers
  • Television 

Most bed and breakfasts offer free wi-fi internet access in your guest room and in common rooms.  This means that guests can go online for fun (or if you really must, for business).  

Some bed and breakfasts offer indoor activities such as:

  • Birthday and anniversary celebrations
  • Book discussion club
  • Cooking classes 
  • Scrap-booking retreat
  • Tea time
  • Quilting circle
  • Wine tastings

Some bed and breakfasts have entertainers come to their inn to perform for the guests on special occasions.  Sometimes it is the innkeepers that perform music for the guests. Other times, it is the guests who are encouraged to play the musical instruments at the inn (such as piano or guitar).

I have the kind of personality where I feel guilty if I am not working. Some of us really need to give ourselves “permission” to relax.  Here are just some of the important benefits we can all receive from unwinding and having fun:

  • Better perspective on what is really important in life
  • Increase in our overall productivity
  • Less stress and more peace of mind
  • More creativity to solve problems and/or earn income
  • Prevention of boredom (which can affect the ability to focus)
  • Replenishment of energy and motivation
  • Reward to yourself (and others) for having achieved specific goals

Regardless of the reason you would like to stay inside (such as the weather), bed and breakfast guests can find pleasant things to do.  Innkeepers are also more than happy to make suggestions for indoor activities.  Sometimes you don’t know what you’re missing until you ask.  

Image by Marcus Berg of Unique Angles Photography

How To Make a Successful Bed and Breakfast Press Kit


Successful bed and breakfast press kits can increase your inn’s likelihood for receiving media attention. Wondering what is a press kit?  It is a package of media about your inn that makes it easier for a journalist or reporter to do a story about your bed and breakfast.

When you do most of the work for reporters up front, they will be more receptive to your pitch for press for their website, publication, or news story. In addition, it looks more professional and makes your bed and breakfast more appealing to write about.

Consider adding a press kit link on your website.  “Are you a journalist working on a story about inns or bed and breakfasts? We would be happy to help you with your story or article.”

Your valuable bed and breakfast press kit can include:

  • Contact’s name, phone number, and email address (the owner, innkeeper, public relations person)
  • High resolution photos (your gorgeous view, the outside of your inn, your guest rooms and common rooms, the best breakfasts meals you serve, etc.)
  • Map of your local area (and its nearby attractions)
  • Brief history of your inn (its location, year it was built, original owners, type of architecture, its history as a bed and breakfast, etc.)
  • Innkeepers/owners story (share your story or how your B&B came to be, a little about yourself and your team, and why you’re doing what you’re doing)
  • Pictures of your luxurious amenities (such as a pool or private hot tub, fireplace, library, spa, garden, etc.)
  • Current promotions (your own specials, custom packages, and description of private events you host like weddings, etc.)
  • Awards received (from bed and breakfast associations, contests won, your AAA Diamond rating, your BBB grade, etc.)
  • Online guest reviews (share links to positive guest testimonials)
  • Your blog (which features local activities and area events)
  • Existing press coverage (list of and links to articles in newspapers, magazines, and online attention)
  • Videos (made about your B&B or that you had filmed to promote your inn)

Include anything you think will enhance your reputation as providing exceptional hospitality. This is your opportunity make it accessible for the press to report about your bed and breakfast. Even curious potential guests will be impressed by it when they see it.

Having an available press kit, makes you media friendly and more likely to get more publicity for your inn.  If you do not mind members of the press coming to your bed and breakfast to interview you and/or make a video, then be sure to state that on-site tours can be arranged. There is nothing better than free publicity!

Image by Marcus Berg of Unique Angles Photography

How To Let Someone Know About Your Inn


Unique Angles Photography beach mural bedroom

How to let someone know about your inn…there are many ways to do this.  The more creative and original you let them know about your inn, the more likely you will get bookings.  Try answering questions that they will likely want to know.

  • Why do most people stay at your bed and breakfast?
  • What do guests love most about your inn?
  • What are you most known for?
  • What makes your inn unique?
  • Why do most people visit your city?
  • What is the best kept secret about your area?

It is important to understand why people stay at your bed and breakfast.  There could be many reasons, including some of the following:

  • Your luxurious amenities
  • Your gourmet breakfasts
  • Your warm hosptiality
  • Your ideal location
  • Your thoughtful packages
  • Your reasonable rates

Unique Angles Photography hot tub with brownie and sundae

Pay attention to your guest comments and feedback.  Keep track of guest compliments so you are sure to continue getting that response.  On the flip side, make note of negative feedback, so you can make the appropriate changes.  Knowing what guests love the most (and what they don’t love at all) helps you provide the best environment possible to your guests.

Are you, your inn, or your area famous for anything?  For example, you could have won a breakfast recipe. Your inn may have received a prestigious award.  You area could be home to the world’s most awesome event.

Be sure to emphasize these accolades in your marketing messages.  Marketing messages can be spoken (e.g. what you tell your guests in person or over the phone), be online (e.g. your blog, newsletter, or website), or be in print (e.g. your sign or your brochure).

It is fundamental that you know what makes your inn so special.  What do you offer that other area accommodations do not?  In marketing, this is called your “unique selling point(s).”

What attracts people to your local area?  It could be one or more of the following:

  • Business
  • Concerts
  • Conferences
  • Festivals
  • Nature
  • Sports
  • Universities

In response to the question, “What is your area’s best kept secret?” you could reply in any of the following ways:

  • Tell about a famous local legend
  • Recommend your favorite local restaurant
  • Reveal a local hot spot not commonly known to tourists
  • Reassure them you are not hiding any local area secrets and that you will gladly answer all of their questions to the best of your ability

Thus, answering guest questions they want more information on is a great way to let someone know about your bed and breakfast inn.

Images by Marcus Berg of Unique Angles Photography

Why Your Inn Will Profit From Blogging

Unique Angles Exterior Brick gravel

Your inn will profit from blogging.  If you are not already consistently offering quality blog posts, now is the time to do so.  Let’s examine the benefits of bed and breakfast blogging as well as learn what qualities to look for in a bed and breakfast blogger.

First of all, search engines like Google absolutely love and reward fresh content.  They give preference to websites which continually add new information.  A blog post is one more indexed page on your website. It signals to the search engine spiders that your website is active.

Bed and breakfasts with blogs establish themselves as being an authority on hospitality and their local community.  By offering helpful, travel-friendly advice, bed and breakfasts can get the attention of those wanting to know more about your local area while also telling others what makes your inn an ideal accommodations choice.

The more information you provide on your website and the more questions you answer, the more likely web visitors are to take action like contacting you, reading more of your website, following you on social media, and booking a room.

You can share the following information in blog posts:

  • Behind the scenes: feature your employees backgrounds and give fun facts about them
  • Events: let potential guests know about upcoming local events
  • Packages: people are willing to pay more for something that is already planned and included (such as flowers and tickets)
  • Recommendations: promote local businesses in your area and let them know you do (they might return the favor)
  • Reviews: share rave reviews from your previous guests
  • Rooms: show pictures of your guest rooms, tell each one’s amenities, reveal why the room has its particular name
  • Specials: offer discounts to mid-week stays or specific groups of people like senior citizens, veterans, and emergency workers

The effort you put it now will pay off well into the future because people will be able to view your blog posts years from now.  Providing valuable content means your content will spread. Blog posts can be shared in social media to expose yourself to a whole new audience.

Be sure to attract more guests with calls to action.  Encourage them to contact you, connect on social media, and book now.

Write for your ideal guest.   Know who you are trying to attract.  Pick a diverse range of keywords related to that topic.  For example, “eco-friendly inns” can also be described as “green”, “environmentally friendly” and use related keywords like “electric car charging”, “energy efficient lighting”, “rain water saving”, and so on.

List out relevant keywords describing your guest, your local area, what makes your inn so unique, and different seasons of the year.

Unique Angles beach hammock water

Keywords to describe the type of guest you cater to:

  • adventure seeking
  • antique lovers
  • beach lovers
  • bird watchers
  • business travelers
  • celebrating birthdays and anniversaries
  • engaged couples and newlyweds
  • girlfriend getaways
  • mystery solvers
  • romantic couples
  • scrap-bookers
  • shopping lovers
  • sports enthusiasts
  • wine connoisseurs
  • winter sports participants
  • yoga exercisers

Keywords to describe your local area:

  • amazing views
  • amusement park
  • annual conferences
  • art galleries
  • breweries
  • business conferences
  • college campuses
  • concerts
  • sports games
  • theatre
  • tourist attractions
  • trade shows

Keywords to describe the uniqueness of your inn:

  • amenities
  • B&B inn association membership
  • awards
  • catering
  • diamond rating
  • eco-friendly
  • gardens
  • handicap accessible
  • historic
  • kid friendly
  • pet-friendly
  • press coverage
  • restaurant
  • retreats
  • Select Registry membership
  • spa
  • tea room
  • Trip Advisor reviews
  • vegetarian or vegan
  • waterfront property
  • weddings
  • wine tours

Keywords regarding different times of the year:

  • Christmas
  • Fall foliage
  • New Years
  • Patriotic holidays
  • Valentine’s Day

Unique Angles close up yellow flower

Does this seem overwhelming?  Why not do what you do best as an owner/innkeeper and have a professional like me do your online marketing (blogging and social media)?  These are some qualifications you should look for from hospitality marketing professionals:

  • What is their education background?
  • What experience do they have?
  • Do they seem easy to work with?
  • Will they be dedicated to your bottom line and getting you the results you need?
  • Are they active in blogging and social media for their own business?
  • Do they have client testimonials?

Contact Kristi Dement of Bed and Breakfast Blogging for a free consultation today.  Feel free to add comments or questions below.

Images by Marcus Berg of Unique Angles Photography

Easy Ways to Better Understand Your Guests’ Lifestyles

LawnChairs-01Logo

Understand your guests’ lifestyles to satisfy their unique needs.  The more information you know about your potential guests, the better you are able to target your marketing messages and offer attractive hospitality services.

There is no point in trying to be everything to everyone.  It is rarely possible to satisfy all customers in the same way.  When you know what your potential guests’ values and what motivates them, you are better able to attract them.

Lifestyles are ways of living based on motivations, needs, and wants:

  • Activities: actions pursued for pleasure or relaxation
  • Attitudes: feelings about people, things, or situations
  • Beliefs: trust, faith, or confidence in someone or something
  • Interests: curiosity, attention, or concerns about something
  • Opinions: judgments or ways of thinking about something
  • Values: important and lasting ideals

These lifestyle factors can explain why your audience buys the products and services they do.  There is power in knowing how your prospects make their buying decisions.

How you package and promote your services is a key component of your marketing strategy.  Put together a list of different guest personas you want to attract that is based on what is in your local area, your unique talents, and your amenities.

First, ask yourself these three questions:

What is in my local area? This could be anything from college campuses, to concert venues, to national parks, to business conferences.  Once you know what is in your local area, you can better understand your potential guests’ lifestyles.

What are my unique talents?  If you are an official tour guide (local trail and/or hiking tours), a party planner (excellent anniversary parties), a massage therapist (with a spa on site), a vegetarian-only chef (cooking for vegetarians and vegans), then you have a better idea of the lifestyles’ of the guests you want to attract.

What amenities do I provide my guests?  This could be anything from game rooms, to gardens, to hot tubs, to luxurious linens, to indoor and/or outdoor pools, to tea rooms.  Understand what amenities you have that are attractive to potential guests.

Then segment your customers into different personas.  For example:

These are easy ways to better understand your guests’ lifestyles.  Then you can promote your place of hospitality (bed and breakfast, inn, resort, restaurant, etc.) on your website and through social media.

Kristi Dement at Bed and Breakfast Blogging can help you attract more guests.  Click here to contact me and/or feel free to comment below on what you do to attract more guests.

Image by Marcus Berg of Unique Angles Photography

How To Easily Attract More Guests To Your Inn

Attract-More-Guests

How to easily attract more guests to your inn?  One key component is to focus on good things to do, things to see, food to taste, places to explore, and places to go in your local area.

First, ask yourself these questions:

  • Why do most people visit our local area? (ex: for a romantic getaway in a secluded area or in a bustling city with lots of culture)
  • What do people like to do when they visit my area? (ex: attend a major business conference or participate in a marathon for your favorite cause)
  • How could I convince someone to want to visit my area? (ex: write great content about your local area and develop a reputation for showing warm hospitality to your guests)
  • Do I ask for guests to give me great online reviews?  Tell guests when they arrive,  that if for some reason they do not have a five star experience with you, to let them know in person how it could have been better.  For the few who were disappointed, perhaps offer them an upgraded room or some other perk if they decide to return again.  Make it your marketing mission to get 5 star reviews online so others will want to visit.

Then, as you read this list, think about what you could feature in your local area:

Things to Do

  • Bowling
  • Canoeing
  • Cycling
  • Dancing
  • Fairs
  • Festivals
  • Fishing
  • Golf
  • Horseback riding
  • Hunting
  • Local shopping
  • Marathons
  • Miniature golf
  • Quilting
  • Reading
  • Shopping
  • Spa relaxing
  • Sports
  • Walking
  • Writing
  • Yoga

Things to See

  • Ballet
  • Bird watching
  • Book stores
  • Circus
  • Comedy
  • Concerts
  • Movies
  • Parades
  • Photography
  • Sporting events
  • Theatre

Food to Taste

  • Bakeries
  • Bars
  • Coffee shops
  • Food trucks
  • Ice cream parlors
  • Picnicking
  • Restaurants

Places to Explore

Places to Go

  • Arenas
  • Churches
  • Conferences
  • Retreats
  • Stadiums
  • Workshops

Attract-More-Guests

Another important key to attract more guests is to establish relationships with these other local proprietors. Perhaps the business person will give you a reasonable deal in exchange for exclusively their particular type of business (such as using only one local florist for all of your flower arrangements).  Consider putting together guest packages that include local area businesses:

When you categorize your blog posts, this allows your web visitors to easily go to the content that best fits their needs.  For example, some of my blog categories include:

Write about what makes your area a destination for most people.  For some, this could mean featuring local concerts at your popular entertainment venues or dishes from award-winning restaurants.  If your bed and breakfast is in a place known for popular events (such as film festivals), be sure to promote that.

Write about things that make your inn unique.  Give them reasons to choose your inn for their accommodations.  Does your bed and breakfast have its own restaurant, horse farm, gift shop, spa, or something else?  Maybe you have amenities such as hot tubs and fireplaces in private guest rooms.  For those who cater to the business traveler, be sure to talk about your free wi-fi internet access as well as desks with comfortable office chairs.

In summary, write blog posts and put on social media the things that are popular in your local area as well as what makes your inn so special.  Offer packages that include things only found in your area.  Be sure to encourage five star reviews from your guests.  This is how you will easily attract more guests to your bed and breakfast inn!

Images by Marcus Berg of Unique Angles Photography

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