Tag Archives: attract

How To Have Amazing Bed and Breakfast Curb Appeal

bed and breakfast curb appeal

 

Have you seen that HGTV Channel show called Curb Appeal?  That informative show is full of tips on how to attract people to want to come inside your home.  It is about becoming the best looking house in your neighborhood.  As a bed and breakfast owner, your goal is to look so appealing from the curb, that those passing by will want to book a stay.

 

The last thing you want is for people to visit your website that shows your bed and breakfast looking at its best, only for them be sadly disappointed when they visit and see that it has not been well maintained.  As you may already know, this is why first impressions are very important.

 

Useful Curb Appeal Questions

 

  • Do I have an attractive sign displaying the name of my bed and breakfast?  Well made signs can attract the attention of others from the road.

 

  • Does my home look inviting?  You want it to look loved and cared for, just as you will do for your guests in showing them hospitality.

 

  • Is there a clear path to my front door?  Guests should not be confused about the main entrance to your bed and breakfast.

 

  • Does my front door look welcoming?  You may need to refinish it and add a coat of fresh paint.  You may want to feature seasonal wreaths on it. Some even inns have front doors with stained glass.

 

  • Is there an outdoor focal point that tells guests where to look first?  This could be a fountain, bench, walkway, tree, or anything else attractive.

 

  • Do I have an attractive way to distinguish the boundaries of my property from that of my neighbors?  This could be fencing with landscaping inside your yard.  Or it could be trimmed hedges that add an attractive border.

 

  • Is my lawn well-manicured?  The key is to consistently mow and fertilize so that it is easy to maintain and you have the greenest turf on your street.  If your yard needs to be revitalized, talk to some local lawn care companies.

 

  • Do my windows sparkle and shine?  Make sure that windows are clean.  If they need replacing, go green with energy efficient windows.

 

  • Do I need to have anything repaired? This means looking at things like your roofing, gutters, decks, and siding.  Make sure that nothing is rotted.  Have regular pest inspections performed.

 

  • Are my driveways and walkways safe, clean, and attractive?  This could mean power-washing, repairing brick as well as repairing stonework and concrete.

 

  • Do I have any dead or diseased plants or trees that need removing?    Trim shrubs, prune overgrown plants, and remove dead trees and their stumps.

 

  • Do I have a variety of evergreens and flowering shrubs?  Group plants by height and layer the groups for visual interest.  You can also vary the colors and textures.

 

  • Is there something that sets my yard apart from others?  This could be a gazebo, a pond, a fountain, statues, porches, and swings.

 

  • Do I have plants in pots or urns in eye-catching places like near steps and walkways?  Some people prefer a symmetrical look at the front door with the same thing on each side of the front door.

 

  • Do I have a garden of some kind for guests to enjoy?  This could be a flower garden, rock garden, or a vegetable garden. You can even grow your own spices to flavor your meals.

 

  • Do I have a plan for irrigation?  Depending upon your climate, ideally you have sprinklers for hot and dry times of the year.

 

  • Is everything that is painted on my property look clean and bright?  You never want guests to see cracked or peeling paint.  It is amazing what a fresh coat of paint can do to revive the look of something.

 

  • At night, will my guests be able to see when they return to my bed and breakfast?  There should be enough outdoor lighting that it is safe and attractive for guests to come back to your inn.  Any paths they should walk should be well lit.

 

It is important that your property gives them a great first impression and sets your guests at ease that they made the right choice to stay at your bed and breakfast.  Help them feel sure of their decision from the very moment they see your property and love your bed and breakfast curb appeal.

 

Image by Marcus Berg of Unique Angles Photography

The Beautiful Bounty of Bed and Breakfast Gardens

bed and breakfast gardens

 

 

Some bed and breakfasts gardens have been very creatively designed and developed.  There are so many terrific ideas to make it a breathtaking, peaceful, and romantic place for your guests.  Bed and breakfast gardens may have or can include:

 

 

  • benches
  • bird baths
  • bicycle or boot used as a planter
  • conifers
  • curving paths
  • fish ponds
  • hosta plants
  • magnolia bushes
  • ornamental grasses
  • perennials
  • pines
  • planters
  • pottery
  • reflecting pond
  • rock garden
  • roses
  • shrubs
  • terraced wall garden
  • tulips
  • waterfall
  • water lilies
  • woods

Did you know that there are hundreds of B&B accommodations with the word “garden” or “gardens” in their name? This shows you how popular it is for places of hospitality to feature flower gardens and to grow their own produce and spices. 

The flowers you grow can be displayed in vases throughout your inn. The fruits, vegetables, and herbs you grow will be a fresh (as well as economical) way to help feed your guests. 

The farm-to-table concept has fairly recently become a mainstream culinary philosophy, however, innkeepers have been sourcing and serving local food for generations. You may offer your guests your own fresh produce, organic eggs, and/or free-range meat. Your inn may be located on a farm and/or have its own restaurant. There are so many options for innkeepers to provide. 

Bed and breakfast gardens attract the beauty of gorgeous butterflies and hopping bunnies as well as the pleasant chirping of birds and sound of babbling brooks.  You can make it informative by placing little signs throughout to label what you planted.  

You can make it as personal as you want by naming your garden and inscribing its benches.  If it is a historical bed and breakfast, for example, you can use the names of former residents.

There is no limit to the joyous possibilities of your ever changing and growing garden.   By planting things that bloom at different times in the year, it can look great all year round.  You may attract guests who are fellow green thumbs looking for more inspiration.

 

Image by Marcus Berg of Unique Angles Photography

How To Easily Attract More Guests To Your Inn

Attract-More-Guests

 

 

 

How to easily attract more guests to your inn?  One key component is to focus on good things to do, things to see, food to taste, places to explore, and places to go in your local area.

 

 

 

First, ask yourself these questions:

  • Why do most people visit our local area? (ex: for a romantic getaway in a secluded area or in a bustling city with lots of culture)
  • What do people like to do when they visit my area? (ex: attend a major business conference or participate in a marathon for your favorite cause)
  • How could I convince someone to want to visit my area? (ex: write great content about your local area and develop a reputation for showing warm hospitality to your guests)
  • Do I ask for guests to give me great online reviews?  Tell guests when they arrive,  that if for some reason they do not have a five star experience with you, to let them know in person how it could have been better.  For the few who were disappointed, perhaps offer them an upgraded room or some other perk if they decide to return again.  Make it your marketing mission to get 5 star reviews online so others will want to visit.

As you read this list, think about what you could feature in your local area:

Things to Do

  • Bowling
  • Canoeing
  • Cycling
  • Dancing
  • Fairs
  • Festivals
  • Fishing
  • Golf
  • Horseback riding
  • Hunting
  • Local shopping
  • Marathons
  • Miniature golf
  • Quilting
  • Reading
  • Shopping
  • Spa relaxing
  • Sports
  • Walking
  • Writing
  • Yoga

Things to See

  • Ballet
  • Bird watching
  • Book stores
  • Circus
  • Comedy
  • Concerts
  • Movies
  • Parades
  • Photography
  • Sporting events
  • Theatre

Food to Taste

  • Bakeries
  • Bars
  • Coffee shops
  • Food trucks
  • Ice cream parlors
  • Picnicking
  • Restaurants

Places to Explore

  • Attractions
  • Colleges and universities
  • Galleries
  • Historical landmarks
  • House hunting
  • Lakes
  • Malls
  • Mountains
  • Museums
  • Parks

Places to Go

  • Arenas
  • Churches
  • Conferences
  • Retreats
  • Stadiums
  • Workshops

attract more guests

 

Another important key to attract more guests is to establish relationships with these other local proprietors. Perhaps the business person will give you a reasonable deal in exchange for exclusively their particular type of business (such as using only one local florist for all of your flower arrangements).  Consider putting together guest packages that include local area businesses:

 

  • reservations at a nearby restaurant
  • tickets to a local game
  • gift certificate to a relaxing spa (or your own spa)

When you categorize your blog posts, this allows your web visitors to easily go to the content that best fits their needs.  For example, some of my blog categories include:

  • Activities
  • Amenities
  • Conferences
  • Events
  • Food
  • Guests
  • Publicity
  • Renovating
  • Success

Write about what makes your area a destination for most people.  For some, this could mean featuring local concerts at your popular entertainment venues or dishes from award-winning restaurants.  If your bed and breakfast is in a place known for popular events (such as film festivals), be sure to promote that.

Write about things that make your inn unique.  Give them reasons to choose your inn for their accommodations.  Does your bed and breakfast have its own restaurant, horse farm, gift shop, spa, or something else?  Maybe you have amenities such as hot tubs and fireplaces in private guest rooms.  For those who cater to the business traveler, be sure to talk about your free wi-fi internet access as well as desks with comfortable office chairs.

In summary, write blog posts and put on social media the things that are popular in your local area as well as what makes your inn so special.  Offer packages that include things only found in your area.  Be sure to encourage five star reviews from your guests.  This is how you will easily attract more guests to your bed and breakfast inn!

 

Images by Marcus Berg of Unique Angles Photography

How To Easily Brand Your Bed and Breakfast

brand-your-bed-and-breakfast

Branding your bed and breakfast is both easier and harder than you think.  What do I mean by that?  Well, little things can make a big difference so there are plenty of things you can do.  However, it is harder than you think because you don’t want to make costly mistakes along the way.  

Your goal is to attract a particular target audience to your bed and breakfast inn.  The type of inn you have including your location, its amenities, its surroundings, and its weather (among many other factors) all play a role in who will want to visit your accommodations.

The following are descriptions of very different places to visit:

  • A twenty-room mountain getaway for avid skiers and hikers 
  • A B&B spa in the woods with separate cabins, each with private hot tubs
  • A modern urban inn that caters to business travelers & hosts corporate retreats
  • A historical inn that has hosted celebs & famous people in history
  • A five-room inn with horse ranch and trails, riding lessons for guests
  • A tropical beach resort with its own restaurant and live music in the evenings
  • An inn located on a vineyard, with tours and tastings with cheeses and desserts
  • A B&B in a popular tourist town with lots of local activities and attractions
  • A Southern inn with an award-winning flower garden; gazebo, pool, swing, etc.

As you can tell, from the above examples, bed and breakfast inns, hotels, and resorts, can narrow their marketing to reach the most ideal audience for what they offer guests.  Since you cannot be all things to all people, the best brands:

  • Visually grab the attention of their target audience (with pictures, images, quotes, testimonials, etc.)
  • Emotionally attract (tug on the heart) their target audience (“because time passes by so quickly, capture memorable moments with us”)
  • Convey a simple message to that target audience (ex: guests deserve time away to enjoy their loved ones)
  • Differentiate themselves from their competitors (show why you are the best accommodations for your target audience in your local area)
  • Develop their reputation for excellent hospitality and exceeding guest expectations throughout multiple touch points along the way (check-in, front desk, guest services, hospitality, use of amenities, breakfast, check-out, and opting in for your e-mail list with a loyalty program)

Brands can differentiate themselves in the following ways:

  • Name
  • Logo
  • Slogan
  • Curb Appeal
  • Decor
  • Guest Rooms
  • Amenities
  • Photography
  • Website
  • Social Media
  • Blog
  • Stories
  • Guests Testimonials
  • Email Marketing
  • Hosting Events
  • Videos

According to “Telling Your Brand: How Your Brand Purpose and Position Drive The Stories You Share” by Rob Marsh, the importance of differentiation can be seen through the efforts of four national pizza chains:

  • Pizza Hut (the market leader) uses their advertising to feature new innovations like hot dogs or cheese baked into their crusts, chocolate chip cookie pizzas, pizza sliders, stuffed crust pizzas.  Pizza Huts stands out with their innovations.
  • Dominoes (focuses on owning the “delivery” position), focused on it more before lawsuits forced them to soften their claim of “30 minutes or less or its free.”  Dominoes is the go-to choice for home delivery.
  • Little Caesar’s (focuses on the “value” position), offering 2 pizzas for the price of one, with tagline (“Pizza. Pizza.”) Today they offer ready-made, grab-and-go pizzas for $5, emphasizing their ownership of the low-price position in the market.
  • Papa Johns (focuses on fresher ingredients), with tagline “Better ingredients, better pizza”, the emphasis on high-quality ingredients reinforces this position in the minds of consumers.
  • The point of positioning is to own one idea.  The brand story you tell will help position your inn in the minds of your guests and potential guests.  

Mr. Marsh advises companies to think about these questions (which I have rephrased to apply to places of hospitality):

  • What benefits do guests receive from staying at your inn?
  • How are you different from competitors and how do guests experience that difference?
  • What are the stories your guests tell about themselves now?
  • If your brand were a person, what kind of personality would it have?
  • What adjectives describe your brand?  What adjectives do not?
  • Does your B&B brand have a compelling story?  
  • How does your company’s values and mission make an impact on your guests?
  • What’s your brand’s purpose?  

Denise Lee Yohn, in her book, “What Great Brands Do: The 7 Brand-Building Principles That Separate The Best From The Rest“, argues that your brand is WHAT your company DOES and HOW you do it and NOT what you SAY you are.  It matters more what you DO.  Identify the key values and attributes that define your inn.  People buy according to how brands make them feel, or what identity they help their guests experience and express. 

Focus on the unique way you bring value to your guests.  Understand and communicate what makes your business different and better than the rest.  According to Denise, “Great brands know that if you try to be all things to all people, you’ll never connect deeply with anyone.”  She offers the following template for companies to use building their brand:

“For ________ (your target audience), we are the _____________ (frame of reference) who does ______________ (the unique value you deliver), because ______________ (the reasons why consumers should believe that you deliver value).  

According to the book “Brand Intimacy: A New Paradigm in Marketing” by Mario Natarelli and Rina Plapler, the following are types of “Brand Strategies”:

  • Fulfillment: always exceeds expectations, delivers superior quality/service, good value for the money, reliable (ex: Amazon)
  • Identity: projects a favorable lifestyle, values your target market aspires to (or identifies with) (ex: Whole Foods)
  • Enhancement: makes your life easier, more effective, smarter, more capable, more connected (ex: Apple)
  • Ritual: part of your routine, ingrained in your life, more than a habitual lifestyle behavior (ex: Starbucks)
  • Nostalgia: reminds you of your past, evokes warm memories and feelings, associates with you in some way (ex: Lego)
  • Indulgence: a personal luxury, makes you feel pampered, pleasing to the senses (taste, touch, sight, smell, sound) (ex: Sephora, a beauty brand)

In the book, “Building Your Story Brand: Clarify Your Message So Your Customers Will Listen,” Donald Miller argues that stories organize information in a way that compels people to listen.  Miller advises readers to make the customer the hero of the story and to position your brand as the guide.  Focus on the success of your customers (and not the success of your business).

Donald Miller explains that since human beings have two motivations in life (to escape something bad and to experience something good), we can include these motivations in our brand stories.  Great brands obsess about the transformation of their customers. 

With the permission of each guest, you could their personal story of what their life was like before coming to your destination and how your destination impacted their life for the better.  Using guest testimonials carries a lot of weight and provides social proof.

Motivation 1: To Escape Something Bad

  • Boredom with Life (Feel Stuck in a Rut)
  • Escape the Noise/Traffic of the City or Escape the Isolation of Rural Life
  • Fast Pace of Life (Escape the Busyness and Routines of Everyday Life)
  • Perceived Lack of Quality Time with Others
  • Stress from Job (or Other Responsibilities like Education and Parenting)
  • etc.

Motivation 2: To Experience Something Good

  • Adventure (for athletes, adventurers)
  • Business Success (for corporate travelers)
  • Culture (for art and music lovers)
  • Food (breakfast, local restaurants, etc.)
  • Health (improve fitness and nutrition)
  • Relationships (for family and friendships)
  • Romance (for stengthning committed relationships)
  • Shopping (for retail therapy)
  • Sports (for sports lovers)
  • Travel (for travel buffs)
  • etc.

All businesses need to distinguish themselves from the competition.  By determining your target audience, knowing what will attract their attention, and differentiating yourself from other inns with meaningful brand stories (with your customer as the hero and your brand as the guide), you can feature reasons why potential guests should escape their current circumstances to experience a variety of pleasant experiences that all begin with a stay at your place of hospitality.  This is how to easily brand your bed and breakfast inn.

Need help branding your bed and breakfast inn?  Contact Kristi Dement of Bed and Breakfast Blogging for a free phone consultation.  

Note: I receive Amazon Affiliate commissions from purchases made through these Amazon links.

Top Image by Marcus Berg of Unique Angles Photography

How To Get More Positive Reviews and How To Handle Negative Reviews

how to get more positive reviews

 

Do you wonder how to get more positive reviews or how to handle negative reviews? Online guest reviews are increasingly important to travelers.  Around 9 out of 10 consumers read reviews before booking.  “Word of mouth” (especially online reviews) is a powerful thing.

 

 

Good reviews can attract more guests to your B&B and raise your profits.  Positive guest reviews give third-party proof that your inn is good as your website says it is. A higher number of positive online guest reviews encourages potential guests to stay at your accommodations since you appear reliable and trustworthy.  

 

Like it or not, reviews have a direct impact on:

 

  • your ranking on review sites

 

  • your ranking on third party websites (like online travel agencies)

 

  • your ranking in the search engines

 

  • your overall online reputation score

 

  • your overall sales and conversion rates

 

Your best line of defense is to always provide an exceptional stay and the best customer experience possible.  Set expectations appropriately: always under-promise and over-deliver.  Exceed your guests’ expectations.  Give every single guest the personal touch and make them feel like they have had a remarkable 5-star experience.  The majority of positive guest reviews come when guests are pleasantly surprised by the hospitality they receive.  

 

As guests are checking out, you can ask them about their stay.  Guests that give loved their stay should be encouraged to leave online reviews.  Tell them that reviews are important to your business and influential in improving the experience of their future visits.  

 

You may want to give your guests a scenic postcard (maybe with a photo of your inn’s best feature) with a personal message on it asking them for a review.  They will think of the good times and it will motivate them to write a kind review.  

 

In follow-up emails you can ask recent guests to leave a review.  If someone states something positive about your inn, encourage them to share their praise online. Social media is a good place to share positive online reviews. 

 

Respond to all reviews (good and bad) even with a brief comment.  Thank them for taking the time to write their review and show your appreciation of their visit.  This demonstrates how to get more positive reviews.

 

Did you know that the #1 cause of dissatisfied guests is unfulfilled expectations? For the guests who bring up a negative issue, do everything in your power to make it right. Respond to 100% of negative reviews within 24 hours.  Address the specifics in their complaint.  

 

Always maintain a professional tone in response to negative reviews. Start by addressing the guest’s name, show your sincerity, let the reviewer and potential guests know you are sorry if it was your fault and you can apologize that their experience was not to their satisfaction.  Let them know about your standard of service.  

 

Do not confront the person publicly.  Too many businesses make the mistake of defending themselves and not acknowledging their own mistakes.  This always makes the situation worse.  Sincerely apologize that they didn’t feel you met their expectations.

 

Remember that an apology is not an admission of guilt or wrongdoing.  In your response you can note how many years you have been in business and how many guests you have hosted.  “Our team uses very rare incidents like this one to fine tune our operations so that this never happens again.”  This is a good way to frame your business and make the guest feel acknowledged.  

 

Highlight any changes you have made or intend to make.  When answering a negative review, write it with your future guests in mind.  “We can guarantee that we won’t miss the mark in the future with our guests.”

 

The proper response to a bad review can minimize the damage to your inn’s reputation by influencing prospective guests to think more highly of you.  Expressing sympathy that the guest experience fell short of their expectations can also repair your relationship with the unhappy reviewer.  

 

Thank them for their candid review of their recent stay.  Let them know that their feedback is extremely valuable to them as you strive to improve with each and every guest’s visit. Tell them you appreciate that they brought this to your attention.  Managing your B&B reputation can go a long way when it comes to keeping guests happy and more coming through your front door.

Why Your Inn Will Profit From Blogging

your inn will profit from blogging

 

Your inn will profit from blogging.  If you are not already consistently offering quality blog posts, now is the time to do so.  Let’s examine the benefits of bed and breakfast blogging as well as learn what qualities to look for in a bed and breakfast blogger.

 

 

First of all, search engines like Google absolutely love and reward fresh content.  They give preference to websites which continually add new information.  A blog post is one more indexed page on your website. It signals to the search engine spiders that your website is active.

 

Bed and breakfasts with blogs establish themselves as being an authority on hospitality and their local community.  By offering helpful, travel-friendly advice, bed and breakfasts can get the attention of those wanting to know more about your local area while also telling others what makes your inn an ideal accommodations choice.

 

The more information you provide on your website and the more questions you answer, the more likely web visitors are to take action like contacting you, reading more of your website, following you on social media, and booking a room.

 

You can share the following information in blog posts:

 

  • Behind the scenes: feature your employees backgrounds and give fun facts about them

 

  • Events: let potential guests know about upcoming local events

 

  • Packages: people are willing to pay more for something that is already planned and included (such as flowers and tickets)

 

  • Recommendations: promote local businesses in your area and let them know you do (they might return the favor)

 

  • Reviews: share rave reviews from your previous guests

 

  • Rooms: show pictures of your guest rooms, tell each one’s amenities, reveal why the room has its particular name

 

  • Specials: offer discounts to mid-week stays or specific groups of people like senior citizens, veterans, and emergency workers

 

The effort you put it now will pay off well into the future because people will be able to view your blog posts years from now.  Providing valuable content means your content will spread. Blog posts can be shared in social media to expose yourself to a whole new audience.

 

Be sure to attract more guests with calls to action.  Encourage them to contact you, connect on social media, and book now.

 

Write for your ideal guest.   Know who you are trying to attract.  Pick a diverse range of keywords related to that topic.  For example, “eco-friendly inns” can also be described as “green”, “environmentally friendly” and use related keywords like “electric car charging”, “energy efficient lighting”, “rain water saving”, and so on.

 

List out relevant keywords describing your guest, your local area, what makes your inn so unique, and different seasons of the year.

 

your inn will profit from blogging

Keywords to describe the type of guest you cater to:

  • adventure seeking
  • antique lovers
  • beach lovers
  • bird watchers
  • business travelers
  • celebrating birthdays and anniversaries
  • engaged couples and newlyweds
  • girlfriend getaways
  • mystery solvers
  • romantic couples
  • scrap-bookers
  • shopping lovers
  • sports enthusiasts
  • wine connoisseurs
  • winter sports participants
  • yoga exercisers

 

Keywords to describe your local area:

  • amazing views
  • amusement park
  • annual conferences
  • art galleries
  • breweries
  • business conferences
  • college campuses
  • concerts
  • sports games
  • theatre
  • tourist attractions
  • trade shows

 

Keywords to describe the uniqueness of your inn:

  • amenities
  • B&B inn association membership
  • awards
  • catering
  • diamond rating
  • eco-friendly
  • gardens
  • handicap accessible
  • historic
  • kid friendly
  • pet-friendly
  • press coverage
  • restaurant
  • retreats
  • Select Registry membership
  • spa
  • tea room
  • Trip Advisor reviews
  • vegetarian or vegan
  • waterfront property
  • weddings
  • wine tours

 

Keywords regarding different times of the year:

  • Christmas
  • Fall foliage
  • New Years
  • Patriotic holidays
  • Valentine’s Day

your inn will profit from blogging

 

Does this seem overwhelming?  Why not do what you do best as an owner/innkeeper and have a professional like me do your online marketing (blogging and social media)?  These are some qualifications you should look for from hospitality marketing professionals:

 

 

  • What is their education background?

 

  • What experience do they have?

 

  • Do they seem easy to work with?

 

  • Will they be dedicated to your bottom line and getting you the results you need?

 

  • Are they active in blogging and social media for their own business?

 

  • Do they have client testimonials?

 

Contact Kristi Dement of Bed and Breakfast Blogging for a free consultation today.  Feel free to add comments or questions below.

 

Note: I receive Amazon Affiliate commissions from purchases made through these Amazon links.

 

Images by Marcus Berg of Unique Angles Photography

How to Use Twitter for Hospitality

twitter for hospitality

You can use Twitter for hospitality business growth.  Twitter For Dummies (3rd edition by Laura Fitton, Anum Hussain, and Brittany Leaning) is a book filled with practical information whether you are using Twitter for social or for business purposes or both!

 

Twitter’s limit of 140 characters forces you to focus your thoughts into concise, direct sound bites.  You have 160 characters for your bio statement which could also be your mission statement.

 

 

“@yourtwitterhandle is where ___________ (types of people) can find ____________ (the value of following your account)

 

Be sure to link back to your main website so they can learn even more about you and visit/stay at your location.

 

The key is to give your audience a reason to follow your tweets.  What makes you and your place of hospitality so unique?

 

  • Amenities

 

  • Attractions

 

  • Packages

 

How Businesses Use Twitter:

 

  • To network with customers and see what they’re saying

 

  • To answer questions

 

  • To finely tune a company image

 

  • To poll and pull in feedback

 

  • To bring in new leads and customers

 

  • To take advantage of an innovative form of advertising

 

Twitter Tips:

 

  • Listen: pay attention to what is going on around you on Twitter

 

  • Balance: have a good ratio of conversational to business tweets

 

  • Engage: interact with other Twitter users, follow back people who follow you

 

  • Public relations: plan and promote events, proactively notify the press

 

Valuable Content to Tweet:

 

  • Images: pictures of your hospitality location

 

  • Links to articles: about your business or local area

 

  • Quotes: to make others think or share great reviews

 

  • Data: such as useful facts

 

  • Entertaining content: such as clean humor

 

  • Smart tips: relevant to what you do

 

  • Recognition and curation of other great accounts

 

  • Probing questions: to learn more about your audience

 

  • Smart answers to others’ questions: be helpful and genuine

 

  • Retweets: share the tweets that your happy customers mention you in

 

Whether you are a bed and breakfast inn, hotel, or restaurant, your place of hospitality can use Twitter to attract more guests.  With all of these ways to use Twitter and the types of valuable content to share, you can to use Twitter for hospitality business growth.

 

Note: I receive Amazon Affiliate commissions from purchases made through the Amazon link.

Easy Ways to Better Understand Your Guests Lifestyles

understand your guests lifestyles

Understand your guests lifestyles to satisfy their unique needs.  The more information you know about your potential guests, the better you are able to target your marketing messages and offer attractive hospitality services.  There is no point in trying to be everything to everyone.  It is rarely possible to satisfy all customers in the same way.  When you know what your potential guests’ values and what motivates them, you are better able to attract them.

Understand your guests lifestyles are based on motivations, needs, and wants:

 

  • Activities: actions pursued for pleasure or relaxation

 

  • Attitudes: feelings about people, things, or situations

 

  • Beliefs: trust, faith, or confidence in someone or something

 

  • Interests: curiosity, attention, or concerns about something

 

  • Opinions: judgments or ways of thinking about something

 

  • Values: important and lasting ideals

 

These lifestyle factors can explain why your audience buys the products and services they do.  There is power in knowing how your prospects make their buying decisions.

 

How you package and promote your services is a key component of your marketing strategy.  Put together a list of different guest personas you want to attract that is based on what is in your local area, your unique talents, and your amenities.

 

First, ask yourself these three questions:

 

What is in my local area? This could be anything from college campuses, to concert venues, to national parks, to business conferences.  Once you know what is in your local area, you can better understand your potential guests’ lifestyles.

 

What are my unique talents?  If you are an official tour guide (local trail and/or hiking tours), a party planner (excellent anniversary parties), a massage therapist (with a spa on site), a vegetarian-only chef (cooking for vegetarians and vegans), then you have a better idea of the lifestyles’ of the guests you want to attract.

 

What amenities do I provide my guests?  This could be anything from game rooms, to gardens, to hot tubs, to luxurious linens, to indoor and/or outdoor pools, to tea rooms.  Understand what amenities you have that are attractive to potential guests.

 

Then segment your customers into different personas.  For example:

 

  • Adventurers

 

  • Antique lovers

 

  • Art and drama lovers

 

  • Board game players

 

  • Business groups

 

  • Business travelers

 

  • Class reunion attendees

 

  • Environmentally conscious people

 

  • History buffs

 

  • Hobby lovers

 

  • Honeymooners

 

  • Mystery lovers

 

  • Pet owners

 

  • Readers

 

  • Relaxation seekers

 

  • Shoppers

 

  • Sight seers

 

  • Spa lovers

 

  • Special occasion celebrators

 

  • Sports spectators

 

  • Vegetarians

 

  • Wedding guests

 

  • Wine lovers

 

These are easy ways to better understand your guests lifestyles.  Then you can promote your place of hospitality (bed and breakfast, inn, resort, restaurant, etc.) on your website and through social media.

 

Kristi Dement at Bed and Breakfast Blogging can help you attract more guests.  Click here to contact me and/or feel free to comment below on what you do to attract more guests.

 

 

Note: I receive Amazon Affiliate commissions from purchases made through these Amazon links.

 

Image by Marcus Berg of Unique Angles Photography

Behind the Scenes Secrets to Disney Hospitality Magic

Here are some behind the scenes secrets to Disney hospitality magic.  Disney Company focuses on giving their customers a memorable guest experience that exceeds their expectations by paying attention to details. Hospitality providers know that exceeded expectations leads to returning guests as well as word-of-mouth guest referrals.

 

 

 

Hospitality providers should always analyze the experience from the guest’s perspective.  Disney defines “guestology” as the art and science of knowing and understanding their customers. More commonly known as “market research.”

Disney’s theme is “We create happiness [their mission] by providing the finest in entertainment [how their mission is accomplished] for people of all ages everywhere [for whom].” 

 

Disney set 4 criteria standards (in order of priority) which outline the the actions necessary to accomplish their service theme:

 

  • Safety (they look out for the welfare and peace of mind of their guests)

 

  • Courtesy (they require that every guest be treated like a very important person)

 

  • Show (they must offer seamless and exceptional entertainment for guests)

 

  • Efficiency (they strive for smooth operation and prioritize their standards)

 

disney hospitality magic

With the magic of service, Disney recognizes that the most important judges are your customers.  Thus, it’s extremely important to know and understand your customers.  Demographics are factual knowledge about your guests including who they are, where they are from, and how much they spend.  Psychographics seek to better understand guests’ mental states–their needs, wants, expectations, and emotions.

 

Disney, as a company, watches what people do in their theme parks, resorts, and stores to find out how they can make it more enjoyable for them.  They use methods like surveys, comment cards, guest observations, and mystery shoppers as well as read guest letters and emails.

Disney studies guest usage and visitation patterns.  Knowledge developed from guests is used to create and improve all elements of the quality service cycle.  According to Disney, it is crucial to gather information at a variety of points during a guest’s experience.

With the magic of the cast [what they call their staff], Disney understands that you never get a second chance to make a first impression. 

Disney trains their cast in universal procedures and behaviors, with performance tips, and guidelines for guest service:

 

  • Make eye contact and smile: start and end every guest contact and communication with direct eye contact and a sincere smile

 

  • Greet everyone and welcome each guest: extend the appropriate greeting to each and every guest with whom you come into contact, make guests feel welcome by providing a special differentiated greeting in each area

 

  • Seek out guest contact: it is the responsibility of every cast member to seek out guests who need help or assistance (such as listening to your guests’ needs, answering questions, and offering assistance)

 

  • Provide immediate service recovery: it is the responsibility of all cast members to attempt, to the best of their abilities, to immediately resolve a guest service failure before it becomes a guest service problem; always find the answer for the guest and/or find another cast member who can help the guest

 

  • Display appropriate body language at all times: it is the responsibility of every cast member to display approachable body language when “on stage” (visible to guests):  be attentive, clean cut, have good posture, and appropriate facial expression

 

  • Preserve the “magical” guest experience: always focus on the positive rather than the rules and regulations; talking about personal or job-related problems in front of guests is unacceptable

 

  • Thank each and every guest: extend to every guest a sincere thank you at the conclusion of every transaction and give an expression of appreciation as he or she leaves  your area

 

disney hospitality magic

With the magic of setting, Disney wanted his cast to pull off fantasy without losing sight of reality.  It was important to him that others find their fantasy believable.  All organizations build messages to their customers into the settings in which they operate.  The setting communicates the quality of the person’s products and services that customers can expect as well as the price they are willing to pay.

 

Setting must be designed and managed effectively to effectively communicate and deliver service to customers.  Setting is not restricted to physical properties, but extends to reservation systems, cleanliness, comfort, and so on. 

Setting Components:

 

  • Architectural design
  • Color
  • Directional design on carpet
  • Focal points and directional signs
  • Landscaping
  • Lighting
  • Music and ambient noise
  • Signage
  • Smell
  • Taste
  • Texture of the floor surface
  • Touch/tactile experiences

Walt Disney’s motto was, “If you can dream it, you can do it.”  “Imagineering” was his term for the blending of creative imagination and technical know-how. 

Disney’s 10 Setting Principles:

 

  • Know your audience: have a firm understanding of who will be using your setting

 

  • Wear your guest’s shoes: evaluate your setting from the customer’s perspective by experiencing it as a customer

 

  • Organize the flow of people and ideas: think of the setting as a story and tell that story in a sequenced, organized way; build the same order and logic in the design of customer movement

 

  • Create a visual magnet: Disney uses visual landmarks (like Cinderella’s Castle) to orient and attract customers

 

  • Communicate with visual literacy: use the languages of color, shape, and form to communicate through setting

 

  • Avoid overloads: do not bombard customers with data; let them choose the information when they want it

 

  • Tell one story at a time: create one setting for each big idea; avoid the confusion of mixing multiple stories into a single setting

 

  • Avoid contradictions: every detail and every setting should support and further your organizational identity and vision

 

  • For every ounce of treatment, provide a ton of treat: give your customers the highest value by building an interactive setting that gives them the opportunity to exercise all of their senses

 

  • Keeping it up: never get complacent and always maintain your setting; keep it clean, protect it from damage, and repair wear and tear

 

 

disney hospitality magic

What does your setting tell your customers? What they see is as important as what they don’t see.  Setting not only creates an impression, but it can guide guests through service experiences.  Appeal to all five senses: sight (ex: colors), sounds (ex: music), smell (ex: popcorn), touch (ex: water fountains), and taste (ex: changing menus).

 

 

The Disney cast must keep onstage [anywhere they are visible to guests] and backstage [not seen by guests] separate.  Did you know that Disney employees can go underneath the park to get from one area of the part to another? That is why you will never see a Disney character travel through a section of the theme park unrelated to their character.

Like the Biltmore Estate in Asheville, North Carolina, Disney offers behind-the-scenes tours.  Thus, the setting should support and enhance the guest experience and deliver quality service.

Important to Walt Disney was that he provide superior service and hospitality.  That meant hiring and training his “cast” to treat the guests with utmost respect.  Walt also paid attention to the details of setting.

Walt Disney and his brother Roy’s legacy lives on to this day.  Today, Walt Disney World Magic Kingdom in Orlando, Florida has an average of 53,000 visitors each day and is the #1 most-visited theme park in the world.

The Disney empire also includes include Disneyland; EPCOT; Animal Kingdom; Disney television, radio, and movies; and Disney merchandise sold in Disney stores and at Disney theme park locations.  Thus, Disney hospitality magic is alive and well.

 

 

Disclosure: These are Amazon Affiliate links for which I receive compensation.

January Holidays B&B Inns

Celebrating January holidays at B&B inns can attract more hospitality business.  Both big and small,  there are special holidays throughout the year.  Some holidays are officially observed (like Thanksgiving) while others are just for fun (like April Fool’s Day).

january holidays

 

Depending upon where you are in the United States, the month of January can be really cold yet beautiful.  It is a time for reflecting on and making decisions to improve your overall life.  It can also be about honoring those who have made a great impact on the world like Dr. Martin Luther King, Jr.

 

January Holidays

 

Jan. 1 New Years Day

 

Keywords: Happy New Year, New Year’s Day, January 1st, 1st Day of the Year

 

Themes: fresh start, new you, resolutions, commitments, goals, dreams

 

Example: New Years Eve Special

 

Cobblestone Bed and Breakfast of Birchwood, Wisconsin celebrated the New Year with champagne, hors d’oeuvres, noise makers, and hats.  That sounds very festive!

 

Example: New Years Eve Dinner or New Years Eve Package

 

Each New Years Eve, Orchard Inn of Asheville, North Carolina hosts a decadent 7-course dinner. The night begins with hors d’oeuvres at 7 pm and then dinner at 8 pm. Then guests raise a glass to the New Year with a complimentary glass of French champagne. 

 

Guests who chose their New Years Eve package (for the 2015-2016 calendar change) received 2-nights accommodation, breakfast each morning and dinner on New Years Eve as well as a choice of dinner on December 30th or January 1st.

 

 

january holidays

St. Augustine Foot Soldiers Monument in St. Augustine, Florida

Jan. 18 Martin Luther King Day

 

Keywords: MLK Day, Martin Luther King Day, Civil Rights Leader

 

Themes: freedom, respect, equal rights, unity, peace

 

 

 

Example: Carriage Way Bed and Breakfast of St. Augustine, Florida is promoting FREE admission into Castillo de San Marcos Fort on Monday, January 18, to honor the memory of where Dr. King himself walked.

 

Example: Morehead Manor Bed and Breakfast of Durham, North Carolina, named by Black Enterprise magazine as the number one black-owned bed and breakfast in America, promotes their local area’s Annual MLK-Black History Month Parade.

 

Promote your bed and breakfast by celebrating more holidays throughout the year.  Have the appropriate decor (such as New Years’ noise makers) to make your inn more festive.  Consider hosting a dinner or encouraging your guests to attend local events (such a parades) in your area.

 

Become known for celebrating amazing holiday festivities (like these January holidays at B&B inns) throughout the year. This attracts visitors to come again to experience your hosting of another holiday.

 

 

Note: I receive Amazon Affiliate commissions from purchases made through these Amazon links.

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