Tag Archives: experience

Decorating and Amenities For Bed and Breakfast Bathrooms

bed and breakfast bathrooms

Bed and breakfast bathrooms can really enhance the experience of your appreciative guests.  Your unique decorations, attractive colors, magnificent materials, fancy fixtures, luxurious linens, and plush amenities all make a big impression on them.  Likewise, it is important to have complimentary bathroom supplies made available in each guest bathroom.  Your guests will remember your attention to the details.

Be sure to decorate your bathrooms in a way that complements the look of the corresponding bedrooms and overall theme of your place.  Guests will expect the décor of bathrooms to be different depending upon the style or location of your bed and breakfast.  The following are just a few suggestions and there are many more decorating options available to the bed and breakfast owner.

Beach bed and breakfast bathrooms

  • feature shells, starfish, sand dollars, sea horse, fish, coral reef, a captains wheel, anchor, or surfboards
  • have water, sand, or coral colors

Farm bed and breakfast bathrooms

  • feature roosters, cows, horses, gardens, corn stalks, or seeds
  • have farm colors like grass green, barn red, or sunflower yellow

Historic bed and breakfast bathrooms

  • feature pictures of previous residents, antique furniture, vintage signs, or a claw-foot tub
  • colors like black and white (like old photos) or rust
  •  

There are a variety of materials used in bathrooms, including:

  • Brick
  • Carpet
  • Glass
  • Rugs
  • Stonework
  • Tile
  • Wallpaper

Fixtures, such as:

  • Cabinets
  • Lights
  • Mirrors
  • Showers
  • Sinks
  • Towel bars and hooks
  • Tubs
  • Vanities

Linens:

  • Robes
  • Towels (double loop with high thread count)
  • Washcloths

Luxury amenities and other extras like:

  • Candles
  • Columns
  • Fireplace
  • Flowers
  • Furniture
  • Heated bathroom floors
  • Jetted tub
  • Lounging area
  • Murals
  • Plants
  • Shelving
  • Skylights
  • Television
  • View
  • Wine (chilled)

Guests will be thankful for complimentary bathroom supplies, such as:

  • Bath gel
  • Bath mats
  • Cotton balls
  • Cotton swabs
  • Drinking glasses
  • Hairdryer
  • Lotion
  • Make-up remover pads (to avoid stains on your washcloths and towels)
  • Mouthwash (travel size)
  • Shampoo and conditioner (travel size)
  • Shower cap
  • Soap (soap bars should be individually wrapped)
  • Tissues (with lotion)
  • Toothbrushes
  • Toothpaste (travel size)
  • Toilet paper (individually wrapped rolls)
  • Waste basket (with throw-away liner)

You may want to reward your guests by having a frequent stay and guest referral program allows you to give discounts for those returning again and recommending your B&B to their friends.  Keep in mind the image your bed and breakfast seeks to portray to your guests: comfort, luxury, eco-friendly, and more.  The possibilities are endless as to how you decorate your bathroom and what amenities you offer to your guests.

Image by Marcus Berg of Unique Angles Photography

How To Profit From Designing Bed and Breakfast Retreats

bed and breakfast retreats

 

 

Bed and breakfast retreats can be very profitable for bed and breakfast inn owners. I will be presenting on an upcoming Professional Association of Innkeepers International (PAII) webinar.  Here is the blurb:

 

 

“From dreaming to planning and pricing to marketing, Kristi Dement will show you how to profit from designing retreats at your bed and breakfast.  She will reveal 15 different types of B&B retreats that your inn could host.  Plus, learn several reasons we should all love retreats!”

We will discuss:

  • 3 Essential Questions To Ask in the Dreaming Phase
  • Understanding the Role of Activities and Breaks
  • Crucial Planning Considerations
  • Option of Working with Outside Professionals
  • Types of Retreats and The Importance of Names
  • Customizing Retreats for Specific Clients
  • Critical Retreat Policies to Have in Place
  • Retreat Pricing Guidelines
  • Structuring Your Retreat
  • Building Retreat Buzz
  • Key Retreat Marketing Strategies
  • Reasons to Love Retreats

Throughout the Professional Association of Innkeepers International webinar, I will be sharing the images (like the one above) from talented hospitality photographer Marcus Berg of Unique Angles Photography.  

Click here for the blog post with a link to the YouTube video of my previous PAII webinar called, “How You Can Profit From Creating Memorable Guest Packages” led by Heather Turner, the Marketing Director for the Professional Association of Innkeepers International.

This PAII webinar is scheduled to take place on Wednesday January 25 at 2 pm.  After the webinar, I will provide a link to the presentation right here.  To get more ideas for designing retreats, look at BnBFinder’s website under Specials and then Classes, Courses, and Workshops.  

If you can think of another issue for me to address, with regards to designing bed and breakfast retreats, please feel free to comment below.  Alternatively, if you have experience leading bed and breakfast retreats, I welcome you to introduce yourself.  Tell us the name of your inn and where it is located and let us know what has worked well for your bed and breakfast retreats.

How You Can Profit From Creating Memorable Guest Packages

memorable guest packages

Please attend the webinar, “How You Can Profit From Creating Memorable Guest Packages.” This is scheduled for Wednesday November 16 at 2 pm. All members of the Professional Association of Innkeepers International may register to attend. 

How You Can Profit From Creating Memorable Guest Packages: Regardless of the number of rooms your inn has, every innkeeper can profit from designing memorable packages for their guests.  Since guests do not want to “work” to put together a great vacation, you can coordinate things on the front end (before they arrive) so your guests can relax and enjoy their experience. Guests are willing to pay more for things to be planned in advance for them.  In this webinar, we will discuss creative ways to put packages together using your knowledge of your inn’s local area and by partnering with local businesses including restaurants and attractions. This is extra income that is there for the earning and for the satisfaction of pleasing your guests who will no doubt return again soon because of their memorable stay. 

You Will Learn:

  • What It Means To Be Memorable
  • 5 Essential Questions To Ask Before Designing a Package
  • 10 Types of Packages and What They Can Include
  • Don’t Forget To Add “The Fine Print”
  • and much more!

Enjoy hospitality photographer Marcus Berg of Unique Angles Photography‘s images throughout the presentation.  Marcus travels across the country to take pictures of bed and breakfast inns, hotels, restaurants, and food.  

With his talent for lighting, Marcus Berg is able to capture what is outside a window from inside a room. Marcus is easy to work with and will makes very flattering pictures of fine accommodations and cuisine.  

memorable guest packages

 

This webinar, “How You Can Profit From Creating Memorable Guest Packages” will be recorded and I will add the link to this webinar once the Professional Association of Innkeepers International posts it on their website.  Innkeepers interested in contacting me can use the contact form on my website. Thank you.

 

Food image by Marcus Berg of Unique Angles Photography

Upcoming Innkeeping Conferences

upcoming innkeeping conferences

Don’t miss these upcoming innkeeping conferences in 2016.  In January, hundreds of innkeepers and industry partners from all over the country (and beyond) will meet in Austin, Texas to experience the biggest industry conference in the U.S. The PAII Innkeeping Conference & Trade Show January 10 – 14, 2016, will showcase industry trends, best practices, and encourage you to renew and build new relationships with industry partner vendors and innkeepers alike.

Join in special events, mixers, and cutting-edge education, tailored to aspiring to novice to master innkeepers.  You’ll learn new ways to drive your business forward, refine your services, and exceed your business goals at over 40 live sessions.  You’ll consult face-to-face with industry professionals, and engage all of your senses at the Innkeeper Trade Show.

Hosted by the Professional Association of Innkeepers International, this conference will provide insight and perspective on our vibrant, challenging, ever changing industry, and more specifically, your investment. Gain a renewed focus, build vital connections, and reignite the passion that drives your hospitality business.

Upcoming-Innkeeping-Conferences
Celebrate 25 years of CABBI (the California Assocation of Bed and Breakfast Inns).

Join them January 31 – February 2, 2016 at the Monterey Marriott for this once-a-year opportunity! Network with fellow innkeepers during the 2016 InnSpire Conference & Trade Show. This year’s trade show is the largest yet and promises to introduce you to the latest and greatest in industry products and services. Join us Monday night on the 10th floor of the Marriott as we host a celebration in honor of CABBI’s 25th anniversary!

The conference will kick off on Sunday with opening keynote speaker Nancy Friedman! An expert in customer service, Nancy is excited to provide InnSpire attendees with real-world takeaways to implement right away and make a difference in your business.  CABBI has over a dozen educational sessions planned, including their always-popular round-table sessions.

upcoming innkeeping conferences

Bed and Breakfast Innkeepers from all over the Mid-Atlantic region are invited to attend the 2016 Mid-Atlantic Innkeepers Trade Show and Conference at the Williamsburg Lodge in Williamsburg, Virginia from March 6 through March 8.  Learn from nationally known bed and breakfast industry experts.  Products and services related to the B&B industry will be on exhibit.

 

upcoming innkeeping conferences
The 2016 Knowledge Sharing Summit and Marketplace, hosted by the Association of Independent Hospitality Professionals, will take place in Nashville, Tennessee from April 4 through the 6th.  This event will feature over 50 learning opportunities including Think Tank problem busting round tables and workshops that span educational paths from everything from Future Innkeepers to Back of the House to Guest Experience to Heads in Beds, plus multiple pre-conference sessions including professionally facilitated state and local association leader events and more.

If you want to share other bed and breakfast industry events (such as innkeeping conferences) that will take place in 2016, feel free to comment below.  Kristi Dement of Bed and Breakfast Blogging improves the marketing success of bed and breakfast businesses.  Contact us to learn how we help increase your inn’s revenue.  Let’s have our best year yet!

7 LinkedIn Groups for Innkeepers

linkedin groups for innkeepers

LinkedIn Groups for Innkeepers can be a helpful way to get support and advice from other bed and breakfasts and others in the hospitality industry.  LinkedIn operates the world’s largest professional network on the Internet with more than 400 million members in over 200 countries and territories.  All LinkedIn groups are private and those open to membership must request to join the group.

 

Upon acceptance, each group has their own rules for what its members are allowed to post.  If the group’s profile and rules state that no links whatsoever should be posted, its members must abide by that. If you would rather find and join a group with a less stringent view of links, then simply look for a different group.

Group members are not obligated to post anything.  They can just read what other members have posted.  However, many social media experts advise that newcomers introduce themselves to their group. Not only does this let the group know about their new members, but the group will likely reach out to welcome its new members.

Things inn-keeping groups share with each other include hospitality-related articles, online marketing tips, questions for inn-keeping best practices, and much more! A great way to learn information is to ask questions from your group.

The following is a list of just some of the LinkedIn groups innkeepers may want to join:

Bed and Breakfast Business has over 900 members. “Bed and Breakfast group is a group for BnB owners who want to collaborate and communicate with other BnB owners about their business, best practices, tips, etc…”

Bed and Breakfast and Guest House Owners has over 2,000 members.  “Have you ever wondered how you can make 6 figures…from just 4 rooms? Want to know how to get raving fans coming back again and again?…If you’re a bed and breakfast owner, small hotel owner, guest house owner, then join our group and let’s share and help each other.”

Bed and Breakfast Inns has over 400 members.  “BedBreakfastTraveler.com’s goal with the Bed and Breakfast Inns group is to foster partnership, networking, and collaboration among the innkeeping industry. Through sharing of information, resources, and advice, the collective standards and profitability of the group shall increase.”

Bed and Breakfast Innkeepers has over 3,700 members.  “This group page is for Bed&Breakfast Owners across the Globe. Finding your niche as a B&B Owner and making it a success. Sharing what is your unique about your B&B, it’s amenities in what you offer and why you know that an experience at your B&B will be well remembered, and one that ensures your guest will return time and time again.”

B&B Owners Association has over 950 members.  “The B&B Owners Association has 3 main purposes:  1) To provide an independent, stable and well funded Internet marketing organization for the accommodation & hospitality sectors.  2) To ensure cost effective & comprehensive Internet marketing for its members and a effective global promotional vehicle on which to promote their businesses.  3) To ensure the public and Internet user have an easy to use and easy to find accommodation resource.”

Innkeepers has around 2,500 members.  “Bed and Breakfast Business Owners worldwide are welcome to network and share on this Group, whether you are an established Bed and Breakfast business or you want to own and run a bed and breakfast business.”

Just Bed and Breakfast Network has around 250 members.  “Justbedandbreakfast.net is the fastest growing worldwide bed and breakfasts directory offering the most complete list of unique properties from historic inns and guest houses to cabins and farm stays. View bed and breakfast descriptions, photos, reviews, and more.”

At the top of the LinkedIn page under “Interests” click “Groups” and this allows searching for these group titles or using other keywords.  Underneath the search box it will list any groups of which you are currently a member.  Underneath that, users can even create their own LinkedIn group should they desire to do so.  They can focus their membership on a specific geographical area or direct the discussion to a specific topic of interest.

Kristi Dement of Bed and Breakfast Blogging may start her own LinkedIn group.  If I did, what kind of topics would you like to see covered?  Please feel free to share a comment below or use my contact form to notify me directly.

Also, if you are a member of one of these LinkedIn groups (or a different LinkedIn group related to hospitality) and think it beneficial for other innkeepers to join, please tell us the name of your group and what you like about it.  I read all my comments and respond when appropriate.  Thank you!

Image by Marcus Berg of Unique Angles Photography

Professional Hospitality Photographer Marcus Berg of Unique Angles Photography

hospitality photographer

 

Professional Hospitality Photographer Marcus Berg, from Unique Angles Photography, develops beautiful pictures for his hospitality clients.  When asked how he first got interested in photography, he said he received a phone call from a friend who asked him to take photos at her wedding reception.

 

This was back in the late 1980s when he did not even own a camera.  Borrowing a camera from his brother-in-law, Marcus later was told that his images of the wedding reception came out the best.  It was then that he decided to take a class at a community college.  Marcus Berg started his Unique Angles Photography business in January of 1994.  From his website, his bio reads:

Bio - Unique Angles Photography 2015-10-23 19-17-04

Marcus takes his wife to a bed and breakfast on every wedding anniversary.  In 2007, he was asked to attend a bed and breakfast conference.  This was his introduction to the world of hospitality.  After a few years, he devoted all of his interest in the hospitality industry.

His clientele is mainly in the B&B industry, but he has grown into serving boutique hotels as well.  He has done work from hotels, wineries, architects, and restaurants. He has kept the mindset for the hospitality image.

hospitality photographer

 

What he likes most about being a professional photographer is being able to be creative and unique.  He is happy when he can make an image that attracts viewers to his client’s particular location.  Marcus also enjoys making so many new friends while doing his expert photography work.

 

When I asked him how he was able to masterfully capture the beauty of what is outside from inside a room, he explained that he captures the same lighting with an interior image, matching the exterior light because of his photography experience using lights and angles while keeping an interest in details.

Before Picture                                                         After Picture

Unique-Angles-PhotographyUnique-Angles-Photography

 

Marcus said that it is crucial for a hospitality business to have excellent photography because of how fast technology is moving these days.  Guests looking for places to stay make decisions based on the images they see.  First impressions stick in one’s memory.

Hospitality owners not only should have images with warm colors, but also an invitational feeling.  Images that enable potential guests to picture themselves right there.  According to Marcus, people do not read about a location before they see images of it.  They read to confirm the images.

hospitality photographer

 

It is important for innkeepers to hire a good professional photographer who specializes in hospitality.  Updated images help hospitality businesses with reservations and they will see an increase in their bookings.  This increase in occupancy rates improves their bottom line.  Thus, good images make a profitable difference on a website.

 

Bed and breakfast innkeepers more than make back what they spend on professional photography and the images last.  Innkeepers can use last years’ photos to continue to build reservations, even though the photographer was only there a short period of time.

hospitality photographer

 

Since Marcus is based in Oregon, his ventures started taking him around the state.  Then after he started attending more conferences, he made more contacts and soon was traveling the whole west coast.  Then he decided to branch out and made a contact in Texas and got the job.

 

Since then, he has made contacts all over the nation.  He has traveled to all four corners of the United States and many states in between.  Taking photos at conferences supports the association putting on the conference and helps increase his exposure to potential hospitality clients.

hospitality photographer

 

Marcus said that the greatest part of the type of work he does is being able to meet so many wonderful people across the nation.  The hospitality industry has become a family set for him and every time he attends a conference or returns to a familiar inn, he said it is like being home.

 

You can see more of Marcus Berg’s Unique Angles Photography work on his website that lists some of his previous hospitality clients and their testimonials.  You can also follow Marcus on social media: Facebook, LinkedIn, Pinterest, and Twitter.  Thank you, hospitality photographer, Marcus Berg, for letting me display some of your gorgeous photography on the Bed and Breakfast Blogging website as well!

Want Your Bed and Breakfast on TV?

bed and breakfast on tv

Stephanie Hernandez

If you want your bed and breakfast, hotel, or guest house on television, keep reading.  Stephanie Hernandez, from the television production house TwoFour in Plymouth, United Kingdom, is currently trying to find people who are starting up a new hotel or bed and breakfast in the UK and Europe. They are very interested in finding people that have bought a location and want to change or remodel the property.

TwoFour is a UK independent media group that was founded in 1989 by Charles Wace, a former TV news producer. In 2013 it was named the largest true independent media group in the UK and the largest producer of documentary content, employing over 350 people internationally and turning over £58 million in 2013. With headquarters in Plymouth, TwoFour has offices across the globe including London and Los Angeles.

TwoFour is currently casting for a brand new series called “Our Dream Hotel” and they are shooting it over the course of the next year, to go out on C5 in the Autumn of 2016. Each episode will feature one couple/family’s renovation/redesign/reimagining of a building, as they transform it into a hotel, bed and breakfast, or guest house. They are looking to find three such stories in the UK, and film three abroad (Europe).

In an ideal world they would follow each renovation from the very start to the very end – but they are realistic enough to know that life isn’t like that! So, instead, they are looking for projects they can join whilst there is still some degree of work to be done (at least 50%), so that they can follow the journey all the way along to opening.

Here are some of the questions they would ask the people interested in being cast for the show:

  • Tell me a bit about yourself and your family
  • Why this house? Why this ‘project’?
  • Have you had much experience in either building renovation or the  hospitality industry before now?
  • Can you talk me through the work you have had done, what needs to be done, and what the major points on your schedule are?
  • When do you hope to be open, and in what capacity?
  • What do you currently feel most daunted by?
  • How are you funding this build, and how important is it that the venture is a commercial success?”

If you’re interested in finding out more, then simply email Stephanie directly at Stephanie.Hernandez@twofour.co.uk Thank you, Stephanie, for asking me to share this with my Bed and Breakfast Blogging readers!

Katie Couric: The Best Advice I Ever Got

the best advice I ever got

The Best Advice I Ever Got: Lessons from Extraordinary Lives by Katie Couric is full of practical information for people from all walks of life. Each chapter features a famous person who gives us a sneak peak into what they have learned from their own experiences. At the end of this post is a YouTube video of Katie talking about how she wrote the book and which celebrities contributed their stories.

Comedian and Actor George Lopez: “If you quit, you’ll never find out what could have happened.”

Celebrity Chef and Restaurateur Mario Batali: “As you cook up your own life, never let anyone else’s recipe for success intimidate you…”

Emmy Award-Winning Television and Radio Host Larry King: “Learn how to listen.  You don’t learn anything when you are talking.”

Emmy Award-Winning Television Broadcaster, Journalist, and Co-Host of Good Morning America Robin Roberts: “Be patient and persistent.  Life is not so much about what you accomplish as what you overcome.”

Professional Football Player Drew Brees: “What is meant to be will happen for me, and all I should concern myself with is the things I can control.”

Figure-skating Champion Michelle Kwan: “Your finest moments in life aren’t necessarily those in which you finish first but, instead, the times when you know you simply gave your best–when you did it heart and soul, and held nothing back.”

Co-founder of Twitter Biz Stone: “Think about what is valuable before thinking about what is profitable and know that there’s compound interest in helping others–start early!”

Professional Psychologist, Bestselling Author, and Television Host “Dr. Phil” McGraw: “Instead of ignoring these dreams and hoping you can get around to them later on, you have to be committed to developing an action plan, to creating a “life script” with measurable goals, and to building a core of supporters around you to keep you going in the right direction.”

Grammy Award-Winning Artist, Musician, Entrepreneur, Actress, and Activist Alicia Keys: “When you make a decision because you really love what you’re doing, because you’re really passionate about it, believe in it, and because you’d do it no matter what the outcome–that’s when you become most successful.”

Bestselling Cookbook Author and Television Host Ina Garten: “You can’t figure out what you want to do from the sidelines.  You need to jump into the pond and splash around to see what the water feels like.  You might like that pond or it might lead to another pond, but you need to figure it out in the pond.”

Sixty-sixth United States Secretary of State and Stanford University Professor Condoleeza Rice: “The point is that life is full of surprises and serendipity.  Being open to unexpected turns in the road is an important part of success.  If you try to plan every step, you may miss those wonderful twists and turns.”

Four-Star General and Sixty-Fifth United States Secretary of State Colin Powell: “So it doesn’t matter where you start in life but where you finish and, along the way, whether you do something that you love and enjoy doing.  Never settle for anything less than what you love doing and do well.”

Olympic Speed Skater Apolo Ohno: “It’s not really about the destination, but about what it took to get you there.”

Taking Larry King’s advice to learn how to listen, identify at least 3 people who have achieved success and ask them to share their thoughts.  Possible questions could be:

  • What was your greatest challenge?
  • What are you most proud of?
  • What do you know now that you wish you could have known earlier in life?
  • Was there anyone who mentored you?
  • How did you become so successful?
  • Is there anything you wish you could have done differently?
  • What are you most excited about for your future?

Essentially, informally interview them (much like Katie Couric interviewed these people) to gain more insight.  If the person you are interviewing knows you well, they will be able to relate this to your goals.

While we each need to do something that aligns with our own personal interests, passions, and goals; we can benefit by the wisdom and experience of the successful people around us.  In addition, we should all be open to sharing the lessons we have learned with those who come to us for advice.

Note: I receive Amazon Affiliate commissions from purchases made through the Amazon link.

Thee Matriarch Boutique Inn

 

Thee Matriarch

Thee Matriarch Boutique Inn is celebrating three years of upscale bed and breakfast hospitality.  Rachelle Jamerson-Holmes used her design talents to skillfully decorate their Victorian manor in Orangeburg, South Carolina.  Husband Chef Fred Holmes is the culinary expert behind all the delicious gourmet food they prepare.

 

 

They actively host a wide variety of events right at their inn:

  • Top Chef Tuesdays: Every third Tuesday the community can come out and enjoy an international food, dessert and beverage tasting in a relaxed environment complete with sheer fun and networking. The cooking is prepared by local featured chefs, pastry chefs, caterers, cafes, bistros, and restaurants.
  • First Fridays: Every first Friday of each month Thee Matriarch invites you to experience a tantalizing feast of savory mouthwatering southern style favorites and their healthy alternatives.  Enjoy delightful lunch and dinner items created by Chef Fred!
  • Wine Tastings: Thee Matriarch offers a complimentary private guided wine tour of boutique, handcrafted, artisan wines from the wine country of California.  Taking their guests on a “colorful journey” of whites and red as they pair them with cheese and chocolates.

Thee-MatriarchThee-Matriarch

Thee Matriarch is listed in Black Enterprise Magazine as one of the 7 Top Black-Owned Bed and Breakfasts in America.  Rachelle and Fred make their guests feel welcome from the moment they walk in the door.  Whether they come for an event or stay overnight as a guest, their guests leave feeling even better than when they first arrived.

Everyone needs a little rest and relaxation.  They were voted one of the 12 Unforgettable Vacations in South Carolina If You Feel Like Really Splurging by the “Only In Your State” South Carolina website.

Millenium Magazine stated in their recent article, “Thee Matriarch Ranks Among the Top Boutiques” that “the couples love for people and their community fuels their enthusiasm to service their guest with excellent customer service, attention to details and personal attention.”

In Carolina Panorama’s article, “Best of the Best Orangeburg Couple’s Bed and Breakfast Named Among The Best Regional and National Boutique Inns”: “Designer Rachelle has elegantly restored and beautifully designed Thee Matriarch to appeal to business and leisure travelers satisfying the need for a full-service small- to medium-size venue for corporate retreats, seminars, family and class reunions, showers, weddings and receptions. An ideal setting for BFF, spa and golf getaways, Thee Matriarch’s Chef Fred crafts tantalizing cuisines of every genre for any occasion offering on and off property catering services.  Each bite will make your soul sing and yearn for more.”

Hosts Rachelle and Fred show their guests warm Southern hospitality.  Stay with them at Thee Matriarch in Orangeburg, South Carolina the next time you travel to the Palmetto State!

The Esmeralda Inn of Chimney Rock

Esmeralda Inn

Don and Kim Cason are no strangers to hospitality and innkeeping.  Before becoming the current innkeepers of The Esmeralda Inn and Restaurant of Chimney Rock, North Carolina, they were innkeepers (for over ten years) at Eight Gables Inn of Gatlinburg, Tennessee.  The couple thoroughly searched twenty-two different properties and kept coming back to The Esmeralda.  Now they call it home and welcome guests from all over the world to visit.  They revealed some of The Esmeralda Inn’s fascinating history.

The Esmeralda Inn built originally by Colonel Tom Turner in 1891 and opened for business in 1892.  Turner named the Inn for the book Esmeralda by Frances Hodges Burnett (author of The Secret Garden), written while she was staying at a nearby inn. A play, based on the book, enjoyed a year’s run on Broadway.

Tragically, a fire burned down The Esmeralda Inn in 1917.  Rebuilt on the original foundation, the location of the Inn was Esmeralda, North Carolina since a post office was at the Inn in 1917 and where Thomas Turner, son of Colonel Turner, served as postmaster. The post office discontinued in 1926.  Later, the town’s name changed to Chimney Rock (after one of its most popular tourist attractions).

Esmeralda Inn

When Hurricane Fran (along with a 200-year flood) hit North Carolina in 1996, the people who lost their homes stayed at The Esmeralda Inn.  The Esmeralda Inn was higher ground than the land of most local flood victims, so the Inn took those people in and provided water, showers, and lodging for several months.

After the flood, lumberjacks salvaged huge wooden logs floating down the river, separating the good ones from the bad.  Unfortunately, a second fire to The Esmeralda Inn occurred in 1997.  This was just a year after Hurricane Fran and, remembering the inn’s generosity, the local community pulled together to help rebuild the inn.

They used about seven hundred of the best logs to rebuild the inn.  The logs were split (and partially hollowed out) to fit around new steel beams.   The steel-girded new structure appears to be made entirely of wood, but owners Don and Kim Cason are confident that this steel reinforced structure, along with added sprinklers, will prevent The Esmeralda Inn from ever burning down again.

A local Asheville artist volunteered his time to work on the stunning staircase.  He wove Laurel Vine throughout the banisters.  Two stones from its former structure cap the bottom sides of the rugged stairs.

Esmeralda Inn

The hardwood floorboards in the Lobby were from the original dance floor, constructed by Hollywood in nearby Lake Lure, North Carolina, for the famous movie, “Dirty Dancing.”  Hollywood has filmed other movies such as “The Last of The Mohicans” and “Firestarters” in this local area as well.  In fact, the inn became a favorite hideaway for famous film stars, including Clark Gable.  Speaking of films, the script for the movie Ben Hur was finished in Room #9 of The Esmeralda Inn.

A more recent addition, the historic mantel (not pictured above) came from Indiana.  Since it matched the right time in history, it shipped to The Esmeralda Inn.  Part of their chandelier comes from a wagon wheel of an old stagecoach.  The Esmeralda Inn was formerly the first stagecoach stop in the area.

A historic photo in the Esmeralda Inn Lobby depicts a car driving up the massive front steps of the Inn to allow President Franklin D. Roosevelt to enter in his wheelchair.  This was before the convenience of handicap ramps.  The Esmeralda Inn now provides wheelchair access.

Many modern day notables also stay at the Inn, but out of respect for their privacy, Don and Kim Cason do not disclose their names.  However, given its consistently high reviews and previous well-known visitors, there is always the possibility of meeting a famous guest at The Esmeralda Inn.

Owners Don and Kim Cason (and the whole Esmeralda Inn team) have a deep desire to serve every guest that walks through their doors.  Along with their attentive staff, they anticipate needs ahead of time.  The Casons enjoy their family-run bed and breakfast inn.  Kim’s sister is the talented pastry chef, her sister’s husband is the executive chef, and her nephew is the Sous chef.

Esmeralda Inn

Each morning guests delight in a gourmet full hot homemade breakfast.  The Esmeralda Restaurant is open to the public for lunch and dinner and offers exclusive wines and local craft beer.  Don Cason said that The Esmeralda Inn sold out of tickets for the last Thanksgiving Dinner.  They served about two-hundred people at three different times that holiday: noon, 2 pm, and 4 pm.

Esmeralda Inn

The bistro lights on the deck of the restaurant are romantic when they shine at night.  We highly recommend their juicy steak as well as their fresh caught grilled salmon.  From our outdoor table, we could see the famous Chimney Rock.  In view, a gorgeous little waterfall trickles down the huge stones.  The lush landscaping is evident everywhere the eye can see.

Exiting the restaurant and taking the elevator leads to the open second floor.  It boasts a high ceiling with view of the main level below.  In addition to two guest bedrooms (each with private balconies), this floor has a huge game room.  Kim Cason, not only has a background in hospitality, she also has a talent for interior decorating.  This is especially evident in her selection of décor throughout the inn.

Kim’s choice of pictures hanging on the walls in the game room gives the room a classy look.

  • Dice framed
  • Pool ball painting
  • Royal cards framed
  • Poker hand rankings
  • Albert Dawson clocks

The game room features:

  • Wrap around couch with ottoman in view of a huge flat screen television
  • Round Scrabble high table with dictionary with two high-back chairs
  • Telescope for viewing the night sky or the pool and landscaping by day
  • Checkers and chess set on a round table with two high-back chairs
  • Red Billiard table with balls, triangle, sticks, chalk
  • Poker table with poker chips and cards—it even has cup holders
  • Foosball table
  • Air hockey table

Connected to the game room is a little kitchen with a dumbwaiter to receive food from the kitchen on the main level.  The Esmeralda Inn often hosts events such as corporate groups (companies will rent the whole inn), local fundraisers, and elegant weddings (with up to 75 people).

The room just past the game room on the second level is a multipurpose room.  A large roundtable, with leather executive chairs around it, is useful for companies who book the entire inn.  This area also has a privacy screen and fits up to two spa tables for couples’ massages.  Their spa is ideal for anniversaries and marriage retreats.

Esmeralda Inn

We recommend going outside at night.  There is a stone patio with an outdoor fireplace for roasting marshmallows and making S’mores. Next to the outdoor fountain, there is a fifteen-person hot tub with jets and lights. There are towels available outside for your convenience.

Speaking of towels, it may seem like a little thing, but I just loved the little black washcloth with the word “makeup” stitched on it.  I am sure this has saved their white towels from cosmetic stains.  The bathroom even had an adorable black bag hanging up labeled “hairdryer.”  It worked well to dry my hair after it got wet from using their relaxing hot tub.

Esmeralda Inn

All Esmeralda Inn rooms come with:

In addition to enjoying the amenities at The Esmeralda Inn, the greater Chimney Rock area offers many activities and attractions for guests to experience.

Area Activities:

  • Championship Golf
  • Fly Fishing
  • Hiking
  • Horseback Riding
  • Rock Climbing
  • Water Sports
  • White Water Rafting
  • Zip Lining

Area Attractions:

  • Asheville: art, Biltmore Estate (with its great architecture, gardens, history, winery, shops, and tours), lively music, shopping
  • Bat Cave: local jams and crafts, nature conservancy, old cider mill, working cider mill
  • Black Mountain: historic downtown with great galleries, majestic mountain views, and elegant shops
  • Blue Ridge Parkway: access in Asheville (about 30 minutes from The Esmeralda Inn)
  • Chimney Rock State Park: hiking, family activities, rock climbing, scenic views
  • Dupont State Forest: hiking, breathtaking views, waterfalls
  • Flatrock: home of late poet and writer Carl Sandburg, Playhouse State Theatre of NC, rainbow row
  • Hendersonville: annual NC Apple Festival every Labor Day Weekend, dining, main street shopping, summertime music and events
  • Lake Lure: boat tours, canoe and kayak rentals, swimming
  • Mount Mitchell State Forest: highest point east of the Mississippi with gorgeous views of the Blue Ridge Mountains
  • Pisgah National Forest: cradle of forestry

The Esmeralda Inn is a proud member of the North Carolina Bed and Breakfast Inns (NCBBI) Association as well as an elite Select Registry member inn.

Esmeralda Inn

Nestled in the rocky woodland setting, The Esmeralda Inn stands out as the jewel of Chimney Rock.  Guests will continue to visit The Esmeralda Inn for its unique amenities, beautiful scenery, and welcoming hospitality.  In their restaurant, the wall has a saying written on it, “May all who enter as guests, leave as friends.”  Thank you, Don and Kim Cason as well as the entire Esmeralda Inn team, for a wonderful experience.  As many have written in your guest book, “we will return and next time our visit will be longer!”

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