Tag Archives: information

Easy Ways to Better Understand Your Guests’ Lifestyles

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Understand your guests’ lifestyles to satisfy their unique needs.  The more information you know about your potential guests, the better you are able to target your marketing messages and offer attractive hospitality services.

There is no point in trying to be everything to everyone.  It is rarely possible to satisfy all customers in the same way.  When you know what your potential guests’ values and what motivates them, you are better able to attract them.

Lifestyles are ways of living based on motivations, needs, and wants:

  • Activities: actions pursued for pleasure or relaxation
  • Attitudes: feelings about people, things, or situations
  • Beliefs: trust, faith, or confidence in someone or something
  • Interests: curiosity, attention, or concerns about something
  • Opinions: judgments or ways of thinking about something
  • Values: important and lasting ideals

These lifestyle factors can explain why your audience buys the products and services they do.  There is power in knowing how your prospects make their buying decisions.

How you package and promote your services is a key component of your marketing strategy.  Put together a list of different guest personas you want to attract that is based on what is in your local area, your unique talents, and your amenities.

First, ask yourself these three questions:

What is in my local area? This could be anything from college campuses, to concert venues, to national parks, to business conferences.  Once you know what is in your local area, you can better understand your potential guests’ lifestyles.

What are my unique talents?  If you are an official tour guide (local trail and/or hiking tours), a party planner (excellent anniversary parties), a massage therapist (with a spa on site), a vegetarian-only chef (cooking for vegetarians and vegans), then you have a better idea of the lifestyles’ of the guests you want to attract.

What amenities do I provide my guests?  This could be anything from game rooms, to gardens, to hot tubs, to luxurious linens, to indoor and/or outdoor pools, to tea rooms.  Understand what amenities you have that are attractive to potential guests.

Then segment your customers into different personas.  For example:

These are easy ways to better understand your guests’ lifestyles.  Then you can promote your place of hospitality (bed and breakfast, inn, resort, restaurant, etc.) on your website and through social media.

Kristi Dement at Bed and Breakfast Blogging can help you attract more guests.  Click here to contact me and/or feel free to comment below on what you do to attract more guests.

Image by Marcus Berg of Unique Angles Photography

7 LinkedIn Groups for Innkeepers

LinkedIn-Groups-For-Innkeepers

LinkedIn Groups for Innkeepers can be a helpful way to get support and advice from other bed and breakfasts and others in the hospitality industry.  LinkedIn operates the world’s largest professional network on the Internet with more than 400 million members in over 200 countries and territories.  All LinkedIn groups are private and those open to membership must request to join the group.

Upon acceptance, each group has their own rules for what its members are allowed to post.  If the group’s profile and rules state that no links whatsoever should be posted, its members must abide by that. If you would rather find and join a group with a less stringent view of links, then simply look for a different group.

Group members are not obligated to post anything.  They can just read what other members have posted.  However, many social media experts advise that newcomers introduce themselves to their group. Not only does this let the group know about their new members, but the group will likely reach out to welcome its new members.

Things inn-keeping groups share with each other include hospitality-related articles, online marketing tips, questions for inn-keeping best practices, and much more! A great way to learn information is to ask questions from your group.

The following is a list of just some of the LinkedIn groups innkeepers may want to join:

Bed and Breakfast Business has over 900 members. “Bed and Breakfast group is a group for BnB owners who want to collaborate and communicate with other BnB owners about their business, best practices, tips, etc…”

Bed and Breakfast and Guest House Owners has over 2,000 members.  “Have you ever wondered how you can make 6 figures…from just 4 rooms? Want to know how to get raving fans coming back again and again?…If you’re a bed and breakfast owner, small hotel owner, guest house owner, then join our group and let’s share and help each other.”

Bed and Breakfast Inns has over 400 members.  “BedBreakfastTraveler.com’s goal with the Bed and Breakfast Inns group is to foster partnership, networking, and collaboration among the innkeeping industry. Through sharing of information, resources, and advice, the collective standards and profitability of the group shall increase.”

Bed and Breakfast Innkeepers has over 3,700 members.  “This group page is for Bed&Breakfast Owners across the Globe. Finding your niche as a B&B Owner and making it a success. Sharing what is your unique about your B&B, it’s amenities in what you offer and why you know that an experience at your B&B will be well remembered, and one that ensures your guest will return time and time again.”

B&B Owners Association has over 950 members.  “The B&B Owners Association has 3 main purposes:  1) To provide an independent, stable and well funded Internet marketing organization for the accommodation & hospitality sectors.  2) To ensure cost effective & comprehensive Internet marketing for its members and a effective global promotional vehicle on which to promote their businesses.  3) To ensure the public and Internet user have an easy to use and easy to find accommodation resource.”

Innkeepers has around 2,500 members.  “Bed and Breakfast Business Owners worldwide are welcome to network and share on this Group, whether you are an established Bed and Breakfast business or you want to own and run a bed and breakfast business.”

Just Bed and Breakfast Network has around 250 members.  “Justbedandbreakfast.net is the fastest growing worldwide bed and breakfasts directory offering the most complete list of unique properties from historic inns and guest houses to cabins and farm stays. View bed and breakfast descriptions, photos, reviews, and more.”

At the top of the LinkedIn page under “Interests” click “Groups” and this allows searching for these group titles or using other keywords.  Underneath the search box it will list any groups of which you are currently a member.  Underneath that, users can even create their own LinkedIn group should they desire to do so.  They can focus their membership on a specific geographical area or direct the discussion to a specific topic of interest.

Kristi Dement of Bed and Breakfast Blogging may start her own LinkedIn group.  If I did, what kind of topics would you like to see covered?  Please feel free to share a comment below or use my contact form to notify me directly.

Also, if you are a member of one of these LinkedIn groups (or a different LinkedIn group related to hospitality) and think it beneficial for other innkeepers to join, please tell us the name of your group and what you like about it.  I read all my comments and respond when appropriate.  Thank you!

Image by Marcus Berg of Unique Angles Photography

4 Secrets to Biltmore Success

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What are some of the secrets to Biltmore success?  I am referring to America’s largest private residence, the two-hundred and fifty room Biltmore Estate.  After six years of construction while collaborating with architect Richard Morris Hunt and landscape architect Fredrick Law Olmstead, on Christmas Eve in 1895 George Vanderbilt officially opened Biltmore House.

George Vanderbilt pictured the possibilities for his family and friends on his eight thousand acres of Blue Ridge Mountain beauty.  In present day, the Estate includes:

  • delightful shops
  • four-star Inn on Biltmore Estate
  • gorgeous gardens
  • romantic restaurants
  • wonderful winery

Today, with two hundred full-time employees and a total of over eighteen-hundred employees working for The Biltmore, bed and breakfast owners may wonder what they have in common this hospitality giant.  If we can understand what helps make the Biltmore such a success, then hoteliers (as well as owners of restaurants, shops, and wineries) can apply this knowledge to run their own hospitality businesses better.

Secret #1: Offer add-ons, like tours and activities, to your guests.  This caters to individuals who have the ability and desire to pay more for these additional benefits.

The visitors to the Biltmore Estate can opt for additional tours:

  • Audio Guide to Biltmore House: capture the feeling of being guided through Biltmore’s grand rooms by our curators and hosts on this ninety-minute audio tour filled with stories about the Vanderbilts and treasures in their collection
  • Behind-the-Scenes Guided Upstairs-Downstairs Tour: in this sixty-minute guided tour, descend the back stairs to explore servant life at Biltmore, discover cutting-edge technology that kept America’s largest home humming, visit the domains of the butler, head housekeeper, and lady’s maids, then continue on to a suite of guest rooms to learn about grand house parties hosted by the Vanderbilts
  • Rooftop Tour: enjoy amazing views from rooftops and balconies and get a closer look at the design and construction of the Biltmore House with this sixty-minute guided tour of areas not on the regular house visit
  • Legacy of the Land Tour: take a motor coach tour of the estate and learn about the history of the land, structures, and former residents while visiting areas not usually open to guests

For an additional cost, visitors to the Biltmore Estate can participate in certain activities (available seasonally):

  • Biking
  • Carriage Rides
  • Fly-fishing School
  • Guided Horseback Trail Rides
  • Land Rover Experience Driving School
  • River Rafting, Kayaking, and Paddleboarding Trips
  • Segway Basic, Off-Road, and West Side Tours
  • Sporting Clays School

Morehead Manor Bed and Breakfast of Durham, North Carolina gives guests options for extras, such as:

Rosemary House Bed and Breakfast of Pittsboro, North Carolina offers add-ons, such as:

  • bouquet of roses or variety of flowers
  • chocolate-dipped strawberries
  • fruit and cheese plate
  • handmade Deneen pottery mugs
  • restaurant gift certificates
  • wine tastings for two at five local wineries

Secret #2: Variety encourages your guests to return.  Always keep things fresh.  Each Biltmore experience is different.  As the seasons and their themes change, so does their décor and displays.

For example, during our visit to the Biltmore, they had a Downton Abbey theme and featured real gowns worn on that popular British television show.  They had signs informing visitors about the material of the gown and what was happening in history during the time it was made as well as more information about the character who wore it on the television show.  A Biltmore employee revealed to us that each gown was literally made in that time period or individually hand-made to be authentic to that time.

Many inns choose to decorate during major holidays, such as Christmas.  One of the Biltmore’s biggest attractions are its Christmas displays.  In addition to the obvious holidays, how about choosing a less commonly celebrated holiday like Arbor Day?  Plant a tree in the backyard of your bed and breakfast.  Then show the growth of that tree by taking its picture each year.  Many innkeepers have their inn for more than twenty years, so this could really be a focal point in your yard.

On the topic of gardening and variety, Biltmore plants things that will bloom at different times of the year.  The acres of gardens were designed by Frederick Law Olmstead, the father of American landscape architecture. That way whenever people visit, they will see something pretty.  When we visited the Biltmore Gardens, the tulips were in full bloom.

Secret #3: Offer a closer look at your inn.  The Biltmore Estate is full of carefully researched stories of its past.  The people who lived and worked at Biltmore, the events and people they hosted, and how historical events (including war) affected them.  The Biltmore has many stories to tell.

I was impressed that was a huge painting of the architect and one of the gardener.  The audio guide noted that this was rare for a wealthy person to have portraits made of two people that worked for the family.  This is a testament to how George Vanderbilt honored his employees and valued their contributions to the overall look of his estate.

1898 Waverly Inn of Pittsboro, NC has photo albums with historical pictures of the people that actually lived at their inn.  The Esmeralda Inn and Restaurant of Chimney Rock, NC also is full of history, including a Presidential visit and two fires.  If your inn is brand new, then share pictures of its construction and let your guests know the steps it took from the time you decided to build your bed and breakfast to the time that you opened your doors.

Find your bed and breakfasts’ story.  Some name their rooms after a significant person in history or after their official state symbols such as the state bird and state tree.  Then you can tell stories about the people who made important contributions in history or about how your state symbols came to be.

Secret #4: Make visitors feel welcomed and appreciated.  Biltmore employees are very attentive, polite, knowledgeable, and helpful.   They go out of their way to help you and smile while doing so.  Let that be said of you and your inn.  Extend to your guests your greatest hospitality, and they will reward you by returning and referring others to visit.

While there is no other place quite like the Biltmore Estate, we can implement some of their secrets and apply it to achieving our own success. Innkeepers can ask themselves if they offer extras, create a variety of looks and themes throughout the year, reveal a deeper look to guests, and help their guests feel appreciated. May your place of hospitality be profitable like the Biltmore.

Do you want help marketing your bed and breakfast onlineBed and Breakfast Blogging writes search-engine-optimized blogs as well as gives inns an active presence in social media.  Let us do that work for you so you can focus on what you do best!

Gilchrist and Soames

Gilchrist and Soames offers luxury and eco-friendly bath amenities such as high-quality shampoos, conditioners, soaps, shower gels, and body lotions.  Gilchrist and Soames is based in Indianapolis, Indiana and Peterborough, London, England.

Their popular BeeKind Collection features honey and certified organic extracts of red clover, calendula, lemon grass, and chamomile.  A portion of the net profits from these products supports honey bee and sustainable pollination research.

 

Gilchrist and Soames collaborated with master perfumers to capture their Essential Elements Bathe Collection’s distinctive spirit and essence.  The fresh neroli fragrance will keep guests coming back for more, while high-performance antioxidants rejuvenate and nourish people’s skin and hair.

Their English Spa Collection encapsulates their company’s London heritage, infusing refinement and purity in an immaculate blend of English botanicals.  Natural oatmeal, aloe, lemongrass, and seak kelp are classic and timeless.

One of their newest collections is the Reserve Collection.  Innovative ingredients of at least 95% natural origin are expertly blended with high-performance botanical extracts to nourish and pamper.

Gilchrist and Soames is committed to protecting the environment.  Safeguarding their delicate ecology is deeply rooted in their business philosophy.  They pursue new materials and technologies to make their packaging as recyclable/re-usable as possible.  Their products are never tested on animals.

Clean the World | Recycling Soap. Saving Lives.

Gilchrist and Soames supports Clean the World’s Parnership Recycling Program to advance the global hygiene revolution.  Did you know that today in the United States alone we will throw away 1 million bars of soap?

With the donation of your discarded soap and shampoo products to Clean the World, they will be closer to their goal of saving at least one million lives each year.

Donating unused soap as well as plastic bottles:

  • Reduces the spread of illnesses and deaths related to a lack of proper hygiene
  • Reduces waste
  • Minimizes environmental impact
  • Promotes a sustainable future
  • Creates “green” jobs across North America
  • Impacts those suffering domestically and globally

Value to participating hotels and bed and breakfasts:

  • Receive valuable recognition and positive guest perception by working with Clean the World
  • Spread the word with web content, newsletters, articles, and press releases
  • Appeal to the meeting and event planner industry by attracting professionals who are seeking to book with properties adopting sustainability initiatives
  • Reduce waste disposal and recycling fees

Hospitality recycling partners will receive:

  • Clean the World Collection/Shipping bins
  • Transportation of donated items from your property
  • Access to online training materials.
  • A customer service representative for support
  • Quarterly, detailed goods donation reports
  • A framed certificate that can be proudly displayed in the lobby area to inform guests of your bed and breakfast’s participation in their program

Program pricing:

  • Sixty cents per room per month for non-Gilchrist and Soames customers
  • Fifty cents per room per month for Gilchrist and Soames customers
  • $50 minimum monthly fee applies

Gilchrist and Soames not only has excellent products, but they support green initiatives such as soap and bottle recycling, eco-friendly packaging, and no testing done on animals.  Clean the World is an affordable way to positively impact the environment as well as aid people in need of hygiene products.  See the video below for more information.

Hospitality Partner Program from Clean the World on Vimeo

Extraordinary Productivity

I love the new book, “The Five Choices: The Path to Extraordinary Productivity” by Kory Kogon, Adam Morrill, and Leena Rinne.  The authors explain what they mean about there being a “productivity paradox”.  It is both easier and harder than ever before to achieve extraordinary productivity and feel accomplished in our lives.  We all experience three challenges:
  • The overwhelming flow of decisions we have to make in daily life
  • That our attention is under unprecedented attack with modern technology
  • We feel a drain on our personal mental energy

The authors propose that we make five choices in order to experience extraordinary productivity. Choice 1 is to act on the important, but not to react to the urgent (what feels like it has to be done now, but may not lead to any results).  Borrowing from Stephen Covey, they use his 4 quadrants of how people spend their time.

  • Quadrant 1: Necessity: crises, emergency meetings, last minute deadlines, pressing problems, and unforeseen events
  • Quadrant 2: Extraordinary productivity (what we want to focus on): proactive work, high-impact goals, creative thinking, planning, prevention, relationship building, learning and renewal
  • Quadrant 3: Distraction: needless interruptions, unnecessary reports, irrelevant meetings, other people’s minor issues, unimportant emails/tasks/phone calls, etc.
  • Quadrant 4: Waste: trivial work, avoidance activities, excessive relaxation, TV, gaming, internet surfing, gossip, and other time wasters


They explain that the results we achieve in life are impacted by our discernment.  With practice we can rewire our brain to become more discerning and less reactive.  They recommend settings these goals:

  • Minimize the time spent in Quadrants 1 and 3
  • Eliminate entirely all of the Quadrant 4 time
  • Maximize what we invest in Quadrant 2
  • Speak the language of importance to those around you

The authors say that it takes three steps: pause, clarify, and decide.

  • Is this important?
  • When does this really need to be done?
  • How will this impact what we are currently working on?
  • Is there another resource for getting this done?
  • Where does this fit relative to the other priorities I am working on?

Choice 2 is to go for the extraordinary and not settle for ordinary.  They quote brain expert, Dr. Daniel Amen, “To harness your brain’s power, it needs direction and vision.  It needs a blueprint.”  According to the authors, most people do not take the time to clarify what is most important to them and do not end up spending their time on those things.  They recommend that those seeking to be more productive identify our few most important roles and define what success looks like in each role.  These roles should be:

  • Represent our key relationships and responsibilities
  • Be relevant to our life right now (not the future)
  • Be meaningful to us
  • Give a balanced perspective of our life
  • Be limited to about five to seven (maximum)

We should then determine our vision of success in each role.  Anchor our purpose and passion in a role title and craft a role statement for each role.  Decide what contribution we want to make in each role.  As (role title), I will (extraordinary outcomes) by (specific activities).  The authors remind us that roles are dynamic therefore constantly changing. They discuss the importance of setting SMART goals.

  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time-bound

Extraordinary productivity means going to bed each night feeling satisfied and accomplished.  By identifying the few most important roles we play, this gives us a framework for balance, motivation, and fulfillment.  Anchoring our role titles and statements strengthens our ability to make good decisions about our time.  Setting specific Q2 goals helps us direct our brains in the most productive ways.

Choice 3 is to schedule the big rocks, and don’t sort gravel. This is a figurative illustration.  The big rocks represent the important Q2 priorities in our lives.  We are to put those first.  The gravel represents the distractions (Q3) and time wasters (Q4).  If you start with the gravel, then there is no room for the rocks.

Everyone has the same amount of time, but some people can cram more in the spaces than others.  The key is to focus our very best attention and energy on the few priorities that really matter. The authors recommend that we spend thirty minutes each week and ten minutes each day in Q2 planning so we can dramatically increase our ability to be and feel accomplished at the end of every day.

  • Review our roles and goals to see if they connect with our vision for our Q2 life
  • Schedule the big rocks (the 1 or 2 most important things you can do this week)
  • Scheduling a specific time and place to do something represents our higher-level commitment
  • Organize the rest of our time

The bottom line is that we should decide what is most important and get those activities already scheduled before our week begins.  Schedule Q2 times during the week to proactively protect your Q2 priorities.

Choice 4 is to rule our technology and not let it rule us.  Technology in and of itself is not the problem.  It is how conscious and deliberate we are about how we use it that can be a problem.  The book discusses sorting tasks into one of the Core Four.

  • Our appointments set at specific times
  • The tasks we need to do that are not scheduled
  • Our information about people we interact with
  • Other information we want to keep track of that does not fit into any of the other 3 categories

The book asks readers if we know that over 196 billion emails are sent and received EVERY DAY?!  At the moment of choice, we can act to make an appointment or schedule a task or file away contact information and notes.  If this is not something we need, we can trash or delete the email.  No need for our emails to pile up!

Choice 5 is to fuel our fire, but not burn out.  The book discusses five energy drivers:

  • Move (exercising improves memory, brain health, and physical fitness)
  • Eat (choosing healthy foods and supplements over junk food and sugary food)
  • Sleep (we must get enough rest and not be sleep deprived which leads to poor decision making and even accidents)
  • Relax (to turn off our stress responses and restore our energy by taking regular breaks)
  • Connect (to make positive social interactions)

The Five Choices: The Path To Extraordinary Productivity book states that our brain is our number one asset in a knowledge-work world.  Being conscious and intentional throughout the day takes a lot of energy.  We need to have a clear and motivating purpose and a healthy physical body (be as healthy as we can be) in order to fulfill our purpose.  Thus, we should invest regularly in the five energy drivers above to keep us from burning out. By implementing the five choices recommended in this book, we can be on the path to extraordinary productivity!

  • Act on the important and do not react to the urgent
  • Go for the extraordinary and not settle for the ordinary
  • Schedule the big rocks and do not sort gravel
  • Rule our technology and not let it rule us
  • Fuel our fire to not burn out

Visual Storytelling: Google Plus

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The world’s biggest search engine, Google, started their own social media network called Google Plus in November of 2011.  This blog post is part of a series of blog posts discussing sections of the book, The Power of Visual Storytelling: How to Use Visuals, Videos, and Social Media to Market Your Brand by authors and social media experts Ekaterina Walter and Jessica Gioglio.

Google Plus Statistics:

  • With an open interface and community features, there are 250 million Google Plus accounts and 150 million active users across the globe.
  • 42% of Google Plus users are young adults, mostly 18 to 24.  Thus, Google Plus has many young, tech-savvy users.
  • People in the United States, India, and Brazil are the most active on Google Plus.
  • There is a stronger male audience with traditionally male brands doing well.
  • Video is the second most posted content on Google Plus.

Google Plus Features:

  • Users can separate connections by industry or interest with tags
  • People can share new and updates with your specific relevant audience (versus all of your connections)
  • Google’s +1 feature gives users a way of showing agreement or interest in content
  • Information shared on Google Plus is prioritized in online searches
  • Google Hangouts are private live video chats with a select group of people
  • Recorded Hangouts are automatically posted to YouTube (an even wider audience)
  • Manage Google Calendars and keep updated with current events
  • Google Plus supports long posts which you can combine with shorter, snappier posts with photos and videos
  • Ripples show how a post interacted with other Google Plus users

Google Plus Strategies:

  • Huge potential for brands looking to engage and connect with their audience
  • Brands can engage very differently with colleagues and customers
  • Tell a story through the images you share
  • Follow people whose posts and images you can share to inspire others
  • Host Hangouts and share them on YouTube to get traffic between the two sites
  • Tell stories by sharing videos of behind the scenes activity at your company
  • Tell customer stories and have them share their own company testimonials
  • Add great captions to make the images stand out on their own
  • Regularly point back to your website to show customers where they can learn more
  • Share different content with different circles of people
  • Have an active profile to boost you up in Google’s search engine by keeping content fresh and posting regularly
  • Label circles meaningfully to specifically target each group
  • Use the Events feature to promote future launches, conferences, meetings, presentations, awards, and more
  • Send out invitations that then sync with Google Calendars
  • Use the Ripples feature to find out more about how your posts have been shared
  • Use relevant keywords and links to your About page to help drive search engine optimization
  • Since Google Plus has a powerful search facility, add the +1 feature to your company’s web pages

Knowing all this about Google Plus means that it is very smart for companies to have an active social media presence on Google Plus.  Google tends to favor content shared on their own social network.  Feel free to share what you like about Google Plus in the comments below as well as what kind of results your business is getting from your Google Plus efforts.

 

Image by Marcus Berg of Unique Angles Photography

Visual Storytelling: Twitter

visual-storytelling-Twitter

The Power of Visual Storytelling: How To Use Visuals, Videos, and Social Media to Market Your Brand is a fantastic online marketing book for businesses.  Authors Ekaterina Walter (@Ekaterina) and Jessica Gioglio (@savvybostonian) do an excellent job of giving practical advice that businesses can apply to better market themselves online.  This particular blog post focuses on what the authors tell us about Twitter.

Twitter is an innovative marketing tool as well as a keen way for businesses to connect with their audiences and provide quality customer service.  In fact, of all the social media platforms, Twitter is currently the most popular with Fortune Global 100 Companies.

Super Twitter Statistics:

  • More than half of all links shared on Twitter are images
  • Over 460,000 accounts are created every day
  • 20.6 million adults in the United States access Twitter at least once a month
  • 177 million tweets are sent every day
  • 24% of Twitter users check Twitter at least once a day
  • 54% of Twitter users are male and 46% are female
  • 46% of users are aged 18-34, so a high percentage of young people
  • 67% of users more likely to buy products from brands they follow on Twitter

Smart Twitter Capabilities:

  • Companies that use Twitter gain twice the number of leads each month that their non-tweeting counterparts
  • Twitter cards make it possible to attached media experiences to tweet that link to your content
  • Tweets that link to participating websites can be expanded by users to show a whole range of media
  • If you add the code on your own site, you can determine what sort of content will be shown by a Twitter link
  • Users interested in a particular offer or promotion will be able to fill out a field on the card
  • That field links their existing information, allowing them to quickly register

Savvy Twitter Strategies:

  • Develop your company’s voice
  • Tweet around several key passion points
  • Provide company news and updates
  • Offer unique deals to your Twitter followers
  • Give your clients (and potential clients) excellent customer service
  • Know what you want your followers to associate with your brand
  • Give them reasons to follow your company
  • The photos and videos you share should integrate with your overall strategy
  • Show a more relaxed side to your brand
  • Each tweet should be able to be understood on its own
  • Mix up your content
  • Ask questions to spark conversations
  • Use links to articles, photos, videos, and blog posts
  • Retweet your followers
  • Find out what your followers are interested in and share that
  • Use hashtags (#) to join in bigger conversations on a topic or start your own (#)
  • Use calls to action including RT (retweet)
  • Consider the locations and time zones of your audience
  • Use Promoted Tweet or Trend features to support your key messages

Given the popularity of Twitter and its capabilities, it makes sense for businesses to follow these social media strategies in order to promote their business and provide excellent customer service.  A special thank you to authors Ekaterina Walter and Jessica Gioglio for letting me share some of the content in their book.

 

Image by Marcus Berg of Unique Angles Photography

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